Britayzia Davidson
Rockwood,TN
Summary
Versatile and dedicated professional with experience in telecommunications, customer service, healthcare, and youth care. Adept at handling high-pressure environments while maintaining professionalism, efficiency, and confidentiality. Skilled in system monitoring, call routing, and work order completion, with a strong ability to manage high call volumes and provide exceptional customer support. Experienced in front desk operations, conflict resolution, and fostering positive communication between clients, colleagues, and stakeholders. Passionate about maintaining safety and compliance in all roles, ensuring high-quality service, and delivering compassionate care. Proven ability to adapt quickly, work collaboratively, and enhance workflow efficiency in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Roane County E911
10.2023 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Youth Care Worker
Roane Academy
05.2023 - 09.2023
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
HHA
Patriot Home Health Care
01.2022 - 05.2023
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
Associate
Walmart
07.2020 - 10.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
12.2018 - 08.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Rockwood High School
512 W Rockwood St, Rockwood TN 3785405.2020
Skills
- High-volume call management
- Behavior management and positive reinforcement
- Compliance with health and safety regulations
- Professional and clear communication
- Process improvement and workflow optimization
Certification
CPR/BLS
Timeline
Telecommunications Operator
Roane County E911
10.2023 - Current
Youth Care Worker
Roane Academy
05.2023 - 09.2023
HHA
Patriot Home Health Care
01.2022 - 05.2023
Associate
Walmart
07.2020 - 10.2021
Crew Member
Bojangles' Famous Chicken 'n Biscuits
12.2018 - 08.2020
High School Diploma -
Rockwood High School
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