Madison Ellison
Reno,NV
Summary
Skilled Kennel Technician and Front of House Employee, adept in animal handling and customer service, enhanced Animal Oasis Reno's care standards through meticulous attention to detail and teamwork. Demonstrated resilience in high-pressure environments, significantly improving guest satisfaction and operational efficiency without compromising safety or service quality.
Overview
3
3
years of professional experience
Work History
Kennel Technician
Animal Oasis Reno
1855 E Peckham Ln
02.2022 - Current
Front of House Employee
Chick-fil-A
6365 S McCarran Blvd Reno
08.2021 - 02.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Associate - Medical
Truckee Meadows Community College
Reno, NVSkills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care Monitoring
- Behavior Observation
- Animal Restraint Techniques
- Safety Monitoring
- Canine Behavior Knowledge
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Critical Thinking
- Problem-Solving
- Medication Documentation
- Meal Preparation
- Facilities Maintenance
- Physical Condition Monitoring
- Appointment Scheduling
Accomplishments
- Graduated with an honors diploma
- Took an EMT course (going through it again)
Timeline
Kennel Technician
Animal Oasis Reno
02.2022 - Current
Front of House Employee
Chick-fil-A
08.2021 - 02.2022
Associate - Medical
Truckee Meadows Community College