Madison Elson
Meridian,ID
Summary
Dynamic office administration professional with a proven track record in managing daily operations and optimizing workflows for maximum efficiency. Strong organizational and leadership skills foster a productive team environment while ensuring seamless task execution. Proficient in office software, scheduling, and resource allocation, contributing to enhanced operational success and overall organizational effectiveness. Committed to supporting team goals and driving continuous improvement in administrative processes.
Overview
10
10
years of professional experience
Work History
Office Manager
Canyon Hardscape Supply
Caldwell, ID
02.2021 - Current
- Maintained daily calendars, set appointments with clients and planned daily events.
- Developed and implemented office procedures, improving overall operational efficiency by standardizing processes.
- Analyzed workflow processes and identified areas for enhancement, driving improvements in productivity and accuracy.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Call Center Representative
DaBella
Boise, ID
09.2020 - 02.2021
- Documented customer interactions for tracking and follow-up purposes.
- Educated customers on product features, benefits, and services to drive engagement.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Service Representative
SeaQuest Aquarium
Meridian, ID
03.2020 - 11.2020
- Resolved customer complaints by identifying issues and proposing effective solutions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Print & Operations Manager
Office Depot Inc
Meridian, ID
12.2016 - 03.2020
- Oversaw quality control processes to maintain high standards in printed output.
- Maintained a safe working environment for staff members by enforcing strict safety protocols and guidelines.
- Developed training programs for staff to enhance skill development and productivity.
- Fostered a culture of continuous improvement through regular team feedback sessions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
High School Diploma -
Nampa High School
NampaSkills
- Office administration
- Customer relations
- Scheduling and calendar management
- Staff management
- Policy implementation
- Performance improvement
Timeline
Office Manager
Canyon Hardscape Supply
02.2021 - Current
Call Center Representative
DaBella
09.2020 - 02.2021
Customer Service Representative
SeaQuest Aquarium
03.2020 - 11.2020
Print & Operations Manager
Office Depot Inc
12.2016 - 03.2020
High School Diploma -
Nampa High School