Madison Epperson
Tazewell,TN
Summary
Versatile professional with a solid background in customer service and patient care. Known for strong attention to detail and effective communication, contributing to improved outcomes in both customer retention and patient satisfaction. Eager to leverage expertise in a dynamic environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Emalines Home Medical Equipment
Tazewell, TN
08.2024 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Processed orders and returns using company-specific software systems.
- Assisted in training new staff on customer service protocols and procedures.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Educated customers about billing, payment processing and support policies and procedures.
CNA
Tri-State Health and Rehabilitation Center
Harrogate, TN
06.2023 - 08.2024
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records in compliance with healthcare regulations and standards.
- Communicated effectively with patients and families, providing emotional support during care procedures.
- Provided mobility assistance to patients, promoting physical activity and rehabilitation efforts.
- Trained new staff on proper patient handling techniques and workplace protocols for safety compliance.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Laborer
Bruce Wayne Customs
Middlesboro, KY
03.2023 - 06.2023
- Operated machinery for efficient material handling and project execution.
- Assisted in assembling custom products to meet client specifications.
- Maintained clean and organized work area to ensure safety compliance.
- Collaborated with team members to optimize workflow and productivity.
- Followed safety protocols consistently, contributing to a secure work environment.
- Performed general housekeeping and cleaning tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Stock Associate
Hulen Co. Party Supplies
Miracle, KY
11.2022 - 03.2023
- Assisted in receiving and unpacking merchandise shipments to ensure accurate inventory levels.
- Organized stockroom and retail display areas to enhance product visibility and accessibility.
- Operated point-of-sale systems for efficient customer transactions during peak hours.
- Collaborated with team members to maintain cleanliness and safety standards in work areas.
- Adapted quickly to changing priorities, contributing to a flexible work environment during events and promotions.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
Education
High School Diploma -
Bell County High School
Pineville, KYCNA License -
Bell County Area Technology Center
Pineville, KYGeneral Education Courses -
Southeast Kentucky Community And Technical College
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Scheduling
- Call management
- Paperwork processing
Certification
- CNA - Certified Nursing Assistant
Timeline
Customer Service Representative
Emalines Home Medical Equipment
08.2024 - Current
CNA
Tri-State Health and Rehabilitation Center
06.2023 - 08.2024
Laborer
Bruce Wayne Customs
03.2023 - 06.2023
Stock Associate
Hulen Co. Party Supplies
11.2022 - 03.2023
High School Diploma -
Bell County High School
CNA License -
Bell County Area Technology Center
General Education Courses -
Southeast Kentucky Community And Technical College