MADISON ERWIN
Indian Trail
Summary
As a high school student I have taken 2 Ap classes, I plan on taking many community college courses and more Ap's this year. I have a 3.896 gpa and I am in the academic club "Beta Club".
Overview
1
1
year of professional experience
Work History
Manager
Aqua Tech Pool Management
Indian Trail
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Host/Server
Sun Valley Cafe
Indian Trail
08.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree -
Porter Ridge High School
Indian Trail, NCSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Employee training
- Communication skills
- Problem solving
Timeline
Host/Server
Sun Valley Cafe
08.2024 - 04.2025
Manager
Aqua Tech Pool Management
05.2024 - Current
No Degree -
Porter Ridge High School