MADISON ETL
SEVERANCE,CO
Summary
Enthusiastic and experienced professional seeking a part-time barista position to complement my entrepreneurial endeavors. With a strong background in customer service, coffee preparation, and professional cleaning, I am eager to contribute to a dynamic team while managing my own business. Committed to delivering excellent service and maintaining a flexible schedule to support both my professional and personal goals.
Overview
6
6
years of professional experience
Work History
Auto Detailer - Owner & Operator
Mad Detailing Services LLC
Severance, CO
04.2024 - Current
- Business Management: Established and managed all business aspects, overseeing budgeting, financial planning, and strategic growth to support sustainability.
- Customer Service: Cultivated a strong client base through exceptional service and personalized customer care, leading to a high rate of repeat business and positive referrals.
- Operations Management: Oversaw daily operations including inventory management and scheduling, ensuring timely service delivery and optimal resource allocation.
- Technical Skills: Executed interior detailing services such as decluttering, steam cleaning, stain removal, and carpet cleaning, utilizing advanced tools to ensure high-quality outcomes.
Barista Manager
Shine Cafe
Windsor, CO
09.2024 - 03.2026
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new baristas, fostering skill development and team cohesion.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Opened and closed the café while maintaining operational and security standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
Software Trainer
Acclaim Legal Solutions
Fort Collins, CO
09.2020 - 04.2024
- Designed comprehensive training programs and materials for applications Solaria and ServiceLink, enhancing user understanding and engagement.
- Evaluated training programs by collecting feedback and making adjustments to improve content and delivery.
- Documentation: Created and maintained up-to-date documentation and training resources, including FAQs, best practices, and troubleshooting guides.
- Collaboration: Worked closely with software developers and product managers to stay informed about new features, updates, and industry trends, incorporating this knowledge into training materials.
- Monitored trainee progress and performance, utilizing metrics and feedback to inform improvements in training effectiveness.
- Adapted training delivery methods to ensure effective communication and engagement with remote participants.
Education
Associate of Arts -
Front Range Community College
Fort Collins, CO05-2019
High School Diploma - undefined
Sidney High School
Sidney, NE05-2017
Skills
- Cleanliness Expert
- Inventory Management
- Business Development
- Customer Relations
- Detailing Techniques
- Training & Development
- Adaptability
- Teamwork & Communication
Accomplishments
- Streamlined training processes at all positions.
- Supervised team of 8 staff members.
- Trained Acclaim customers to save up to 15 hours every week by adopting our software, Solaria.
Timeline
Barista Manager
Shine Cafe
09.2024 - 03.2026
Auto Detailer - Owner & Operator
Mad Detailing Services LLC
04.2024 - Current
Software Trainer
Acclaim Legal Solutions
09.2020 - 04.2024
High School Diploma - undefined
Sidney High School
Associate of Arts -
Front Range Community College