Madison Faulk
Lake Charles,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Casino Bartender
Lauberge Casino Resort
06.2024 - Current
- Assisted in setting up the bar for service shift.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Spa Attendant
L'Auberge Casino Resort
02.2023 - 06.2024
- Performed receptionist functions such as appointment scheduling and spa tours.
- Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
- Promoted target merchandise while assisting guests in identifying products to meet their unique needs.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
- Stocked towels, linens, robes and other amenities in the locker rooms.
Bartender
L'Auberge Casino Resort
06.2020 - 09.2022
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Effectively multitasked within fast-paced environment.
Server/Bartender
Mellow Mushroom Pizza Bakers
04.2019 - 05.2021
- Greeted guests and provided menus.
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Cocktail Waitress
Delta Downs Racetrack and Casino
10.2019 - 06.2020
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Communicated with customers to take drink orders accurately.
- Restocked supplies such as napkins, straws, cups and other items when needed.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
Education
High School Diploma -
Parkview Baptist
Sulphur, LA05.2016
Skills
- Mixology techniques
- Drink menu creation
- Team training
- Inventory
- Problem solving
- Guest interaction
Timeline
Casino Bartender
Lauberge Casino Resort
06.2024 - Current
Spa Attendant
L'Auberge Casino Resort
02.2023 - 06.2024
Bartender
L'Auberge Casino Resort
06.2020 - 09.2022
Cocktail Waitress
Delta Downs Racetrack and Casino
10.2019 - 06.2020
Server/Bartender
Mellow Mushroom Pizza Bakers
04.2019 - 05.2021
High School Diploma -
Parkview Baptist