Madison Fava
Summary
Dynamic and results-driven professional with a strong track record in project management, client success, and operational leadership. Adept at driving cross-functional initiatives, optimizing workflows, and delivering measurable improvements in efficiency and client satisfaction. Known for a strategic and analytical approach to solving complex problems, managing budgets effectively, and aligning operational goals with business objectives.
Overview
5
5
years of professional experience
Work History
Client Services Associate II
Icon PLC
03.2023 - Current
- Client manager responsible for the planning, execution, and completion of over 115 language translation projects.
- Ensured projects align with organizational goals, are delivered on time, within budget, and to client satisfaction.
- Delegated tasks to US and Mexico team members using cloud-based tools to help solve complex issues.
- Created, administered and delivered customized training programs.
- Built client relationships by responding to inquiries, assessing clients' needs, and resolving problems.
- Liaison with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Client Services Associate I
Icon PLC
09.2021 - 03.2023
- Client project manager by managing client expectations, timelines and project deadlines.
- Providing a solution focused mindset for clients.
- Collaborated with the production team and linguists to develop projects and drive revenue growth.
- Routinely created 100k client project budgets.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Sales Service Representative
Sherwin Williams
01.2020 - 09.2021
- Provided leadership, training, and oversight to four Lowe's stores’ paint departments, including inventory and sales, in the Raleigh region.
- Trained Lowe's associates and led group trainings on how to sell premium products to drive revenue growth.
- Increased sales by utilizing a variety of sales customer targeting strategies, including building rapport with contractors, property managers and the DIY customer.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- 2020 Presidents Club recipient for outstanding sales representative.
Education
Bachelor of Arts - Political Science
East Carolina University
Greenville, NC05.2019
Skills
- Servant Leader
- Customer orientated problem solver
- Client relationship building
- Cross-functional coordination
- Team training facilitator
- Budget development & management
- Microsoft Office 365
- Salesforce CRM
- Adobe PDF expert
- Cloud based content management
Timeline
Client Services Associate II
Icon PLC
03.2023 - Current
Client Services Associate I
Icon PLC
09.2021 - 03.2023
Sales Service Representative
Sherwin Williams
01.2020 - 09.2021
Bachelor of Arts - Political Science
East Carolina University
Similar Profiles
SRIJITH MSRIJITH M
Senior Software Developer at ICON PLCSenior Software Developer at ICON PLC
Yomi O. TaylorYomi O. Taylor
Senior Clinical Trial Manager at ICON PlcSenior Clinical Trial Manager at ICON Plc
Bhumika SBhumika S
Clinical Data Coordinator at ICON PlcClinical Data Coordinator at ICON Plc