Madison Felicia
Cleveland
Summary
Dynamic Estore Lead at H-E-B with a proven track record in store operations and staff training. Successfully managed over 100 partner relationships while enhancing customer service and accountability. Expert in time management, driving goal achievement through effective interdepartmental collaboration and training initiatives. Was given the opportunity to grand open the Madera Run store from the beginning. My team and I built the department from the ground up. Was apart of the interview process including phone screens, group and one on ones. Won the Spirit of HEB award for the south region for year of 2024. Continue to find new process to help my partners grow and succeed.
Overview
6
6
years of professional experience
Work History
Estore Lead
H-E-B
08.2019 - Current
•Handled relationships with more than 100 partners.
•Provide exceptional service to meet customer expectations.
•Consistently managed Monday reporting duties by pulling numbers from Heb Insights for metric updates.
•Conducted new hire training sessions for a period of three years.
•Enforced partner accountability to maintain adherence to established processes.
•Developed interdepartmental partnerships to support diverse needs and curbside requests.
•Addressed customer phone queries effectively.
•Sub/short effectiveness.
•Running the curbside board the most effective way possible.
Skills
- Store operations
- Staff training and development
- Scheduling and time management
- Goal setting and achievement
Timeline
Estore Lead
H-E-B
08.2019 - Current
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