Madison Flora
Summary
Positive personality, with experience in customer service. Has strong people and social skills with all ages. Currently enrolled in a community psychology class at SUNY Oneonta, which involves hands-on work, learning peer counseling, and motivational interviewing techniques. Very reliable, and open to learning. Active brother in the Alpha Phi Omega community service fraternity, based on campus. Completes at least 17 hours of service per semester, whether it is donating, volunteering, or servicing the Oneonta and surrounding communities in any way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service and Food Retail Worker
Magic Fountain Ice Cream
Mattituck, New York
06.2023 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted in ringing up sales at registers and bagging merchandise.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Cashier
The CandyMan
Orient, New York
11.2018 - 08.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Psychology
SUNY, Oneonta
Oneonta, NY05-2026
Skills
- Customer service
- Conflict resolution
- Critical thinking
- Time management
- Reliability and punctuality
- Patience and empathy
- Adaptability and resilience
Certification
- CITI Training
Affiliations
- Secretary for the Anthropology Club at SUNY Oneonta
- Active member of Alpha Phi Omega fraternity
Timeline
Customer Service and Food Retail Worker
Magic Fountain Ice Cream
06.2023 - Current
Cashier
The CandyMan
11.2018 - 08.2022
Bachelor of Science - Psychology
SUNY, Oneonta
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