Valeria Cerna
San Diego,California
Summary
Diligent Desired Position with solid background in food service management. Successfully led teams in high-volume environments and enhanced customer satisfaction through effective service strategies. Demonstrated expertise in team leadership and operations management.
Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in kitchen operations, food preparation, and customer service, ensuring high standards and adaptability to changing needs. Reliable and flexible, capable of leading teams and delivering consistent, quality outcomes.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Lead Food Service Worker
UCSD Campus
Seventh Market
09.2024 - Current
- Led team in preparing and serving meals, ensuring high standards of quality and cleanliness.
- Improved kitchen efficiency by organizing tasks and streamlining food preparation processes.
- Coordinated with staff for seamless service during peak hours.
- Managed inventory to maintain optimal stock levels and reduce waste.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
- Trained new employees on safety procedures and best practices for food handling.
- Oversaw setup and breakdown of dining area to ensure smooth operations.
- Built strong team dynamics by fostering open communication and collaboration.
- Improved service delivery with effective delegation and task prioritization.
- Guided staff in handling customer interactions to maintain a welcoming environment.
Kitchen Helper
San Diego Convention Center
03.2019 - Current
- Working at the convention center it has taught me a lot in the food and beverage industry
- I started as a kitchen helper and helped prep dishes
- As well expedite all of our banquet event orders
- Help prepare various food plates
- Maintain good working relationships with not only with employees but with the customers as well
- As well expedite food orders making sure we take care of any client with special food allergies
- Assisting any staff member with questions regarding the menu
- Keeping our working stations clean and organized
- Making sure our food orders are correct and leave the kitchen on time
Mechanical Assembler
Qualcomm Building M
12.2020 - 03.2023
- At Qualcomm I was a mechanical assembler / temporary backup lead a lot of my tasks were having to be able to understand the programs and being able to label reel’s and checking polarity
- Also working with small tools such as scissors, tweezers, hammers, screwdrivers
- Using those tools helped me to perform my daily task which was putting batteries onto feeders
- On the daily use for my computer work was Microsoft excel, outlook, Microsoft teams
- Ensure all work performed meets or exceeds quality specifications
- Prepare all surfaces and components as necessary to ensure no damage occurs during assembly and testing
- Perform other duties as assigned
- Understanding work instruction's
- Handling ESD sensitive materials and equipment
- Worked with different sizes of materials both heavy and small parts
Seasonal Pool Food Runner
Manchester Grand Hyatt
04.2022 - 10.2022
- Delivering food orders from the kitchen to customers tables rapidly and accurately
- Answer guest’s questions about ingredients and menu items
- As well bussing tables and helping bartenders set their stations ready for the day
- Keep kitchen station clean and organized
- Utensils & steak knives polished and stocked
- Assist all servers, bartenders and managers with carrying of plates
- Communicate effectively and courteously with guests, and co-workers
- Communicate food orders to chefs, paying attention to priorities and special requests
Cashier
Restaurant Depot
10.2017 - 01.2019
- Providing high customer service, making sure the customers are put first
- As well the quality of the food and ensuring health and safety measures were up to date
- Monitoring cash limits and making sure the customer service is a priority
- Efficient service was provided, including health and safety were up to date with a high level of accuracy
- Providing accurate information regarding the products
Tax Assistant
Bilingual Tax Inc.
06.2017 - 09.2017
- Worked closely with tax professionals to serve clients by exceeding their financial needs and goals
- Maintain strict client confidentiality relating to their tax matters
- Organize and manage all tax reports, statements and documents for the client
- Schedule and organize tax works and assignments for tax professionals and practitioner’s
Education
High School -
Mark Twain High School
San Diego, CaliforniaSkills
- Food preparation
- Customer service
- Team leadership
- Inventory management
- Order accuracy
- Safety procedures
- Time management
- Conflict resolution
- Communication skills
- Staff training
- Problem solving
- Shift supervision
- Employee motivation
- Food safety
- Service efficiency
- Workplace safety
- Catering services
- Team collaboration
- Inventory control
- Waste reduction
- Food storage
- Positive attitude
- Strong work ethic
- Team oriented
- Quick learner
- Fast-paced environment
- Problem-solving
- Friendly and outgoing
- Attention to detail
- Cleaning and sanitizing
- Working quickly
- Patient care
- Working with diverse people
- Productivity and efficiency
- Verbal and written communication
- Food and safety standards
- Safe food handling
Certification
Food Handlers Card .
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Retail Lead Food Service Worker
UCSD Campus
09.2024 - Current
Seasonal Pool Food Runner
Manchester Grand Hyatt
04.2022 - 10.2022
Mechanical Assembler
Qualcomm Building M
12.2020 - 03.2023
Kitchen Helper
San Diego Convention Center
03.2019 - Current
Cashier
Restaurant Depot
10.2017 - 01.2019
Tax Assistant
Bilingual Tax Inc.
06.2017 - 09.2017
High School -
Mark Twain High School