Summary
Overview
Work History
Education
Skills
Timeline
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Madison Flowers

Lubbock

Summary

Dynamic and dependable professional with a proven track record at Domino's Pizza, excelling in customer service and safe driving. Recognized for enhancing customer satisfaction through timely deliveries and effective problem-solving. Strong attention to detail and teamwork skills contribute to a positive work environment and efficient operations.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Dominos Pizza Inc.
03.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Restaurant Hostess

Cracker Barrell
05.2022 - 11.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Sacker/Stocker

United Supermarkets
01.2020 - 02.2021
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Maintained a clean workspace at all times, recycling boxes and disposing of trash regularly, preserving an orderly work area.
  • Assisted cashiers in maintaining the flow of customers by quickly sacking items and organizing carts.
  • Ensured accurate price scanning for each item during checkout process by double-checking cashier''s input when necessary.
  • Contributed to the overall success of the store by consistently delivering excellent customer service and maintaining a positive attitude during all interactions.
  • Prevented loss of revenue by identifying damaged or expired goods and removing them from shelves before reaching customers'' hands.
  • Boosted efficiency during busy periods by stepping into other roles as needed, such as assisting cashiers or helping stock shelves.
  • Provided friendly customer service, addressing questions and concerns promptly to enhance their shopping experience.
  • Collaborated with team members to ensure smooth operations during peak hours, resulting in shorter wait times for customers.
  • Prioritized tasks effectively while managing multiple responsibilities simultaneously, including bagging groceries, stocking shelves, and providing customer assistance when needed.
  • Improved the overall appearance of store displays by neatly organizing products and ensuring items were properly stocked on shelves.
  • Adhered strictly to health guidelines for food handling procedures when packing perishable goods like fresh produce or meats into bags properly protected.
  • Upheld store policies regarding reusable bags, adhering to proper bagging procedures while being environmentally conscious.
  • Supported store cleanliness, ensuring aisles were free from debris and spills, promoting a safe environment for shoppers.
  • Assisted customers in locating products throughout the store, improving overall customer satisfaction rates.
  • Reduced checkout time for customers with accurate bagging techniques and efficient cart management.
  • Demonstrated flexibility in scheduling availability, accommodating varying shift requirements according to store needs.

Education

Welding

Homeschooled
Lubbock, TX

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Clean driving record
  • Stocking and inventory
  • Quality assurance
  • Mileage tracking
  • Closing/Opener Cleaner
  • Dish washing skills
  • Cashier skills
  • Very organized
  • Friendly
  • Taking orders over phone

Timeline

Delivery Driver

Dominos Pizza Inc.
03.2024 - Current

Restaurant Hostess

Cracker Barrell
05.2022 - 11.2022

Sacker/Stocker

United Supermarkets
01.2020 - 02.2021

Welding

Homeschooled

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Madison Flowers