Madison Floyd
Summary
Collaborative and goal-oriented professional with over seven years of experience in attracting and retaining key accounts, maintaining strong relationships with clients, and driving revenue. Proven track record in strategic account planning and cross-functional collaboration, enhancing customer satisfaction and optimizing engagement to drive substantial business growth.
Overview
7
7
years of professional experience
Work History
Senior Account Executive
Gartner
Dallas, TX
10.2025 - 06.2026
- Align C-suite professionals with expert-backed research and advisory services to support execution of their organizations’ critical priorities.
- Cultivate C-level relationships within financial vertical, enhancing partnership opportunities.
- Lead negotiations to finalize contracts and agreements, securing favorable terms for clients.
- Drive revenue growth across existing accounts, optimizing client engagement and retention strategies.
- Present insights and recommendations to technology leaders, addressing critical challenges and timelines.
- Conduct market research to identify industry trends, informing strategic decision-making.
Enterprise Account Director
Ciena
Denver, CO
10.2024 - 10.2025
- Led strategic sales efforts across five-state territory, achieving $6M of $8M revenue goal by end of Q2
- Oversaw full-cycle enterprise sales across Ciena’s complete product portfolio, driving territory growth through new business acquisition and account expansion
- Led strategic account planning to align solutions with client business objectives.
- Collaborated with cross-functional teams to deliver tailored solutions for enterprise clients.
- Developed strong relationships with key decision-makers to enhance customer satisfaction.
Account Manager- Strategic Markets
Ciena
Denver, CO
06.2023 - 10.2024
- Promoted to spearhead sales initiatives for a new product portfolio, and successfully closed $5M in new logos with $10M in the pipeline within inaugural year (15% above target).
- Analyzed market trends to identify new sales opportunities.
Account Manager- Key Account
Ciena
Denver, CO
01.2021 - 06.2023
- Led channel sales territory across Western United States, focusing on large enterprise, and closed $29 million in revenue, exceeding fiscal year quota by 126%.
- Collaborated as a member of the sales team that contributed $900 million to Lumen’s top line revenue in fiscal year 2022, winning Ciena’s 'Global Account Team of the Year' award.
- Coordinated project timelines and deliverables with cross-functional teams.
Technical Sales Associate
Ciena
Atlanta, Georgia
05.2020 - 12.2020
- Acquired 5 new enterprise clients in healthcare and financial sectors through targeted business development efforts.
- Sold additional services to current customers and developed cost models to deliver business value.
- Collaborated with engineering teams to design tailored solutions for customers.
Sales Internship
Caterpillar
Atlanta, GA
06.2019 - 01.2020
- Cold-called prospective clients to increase pipeline opportunities by 75%
Education
Bachelor of Business Administration - Professional Selling
Kennesaw State University
05-2020
Skills
- Strategic account management
- Revenue generation
- Customer acquisition and retention
- Year-over-year sales attainment
- Lead Conversion
- Cross-functional collaboration
- Contract negotiation
- Campaign management
Timeline
Senior Account Executive
Gartner
10.2025 - 06.2026
Enterprise Account Director
Ciena
10.2024 - 10.2025
Account Manager- Strategic Markets
Ciena
06.2023 - 10.2024
Account Manager- Key Account
Ciena
01.2021 - 06.2023
Technical Sales Associate
Ciena
05.2020 - 12.2020
Sales Internship
Caterpillar
06.2019 - 01.2020
Bachelor of Business Administration - Professional Selling
Kennesaw State University