Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Forrester

Minneapolis,MN

Summary

Hardworking and dependable professional looking to contribute to the success of an organization by utilizing 12+ years of experience in maintaining excellent customer relationships and driving organizational improvement.

Overview

10
10
years of professional experience

Work History

Senior Enrollment Counselor

Capella University
05.2018 - Current
  • Counsel Capella’s prospective learners through enrollment process, educating prospects about degree programs, career pathways, admissions processes, and funding options
  • Maintain excellent customer relationships through high volume of phone calls, chats, texts and emails
  • Demonstrate advanced process and product knowledge (SalesForce CRM, BoldChat, ScheduleOnce, OneNote, Microsoft Office Suite)
  • Consistently exceed role expectations for call quality, availability, record keeping, forecasting, etc
  • Proactively identify potential barriers for learners through enrollment process and go out of my way to initiate steps that result in resolution
  • Seek to learn processes and build relationships with other departments to ensure consistency and high level of service for every student
  • Awarded “Rising All Around EC” award after completing first year as Enrollment Counselor
  • While maintaining excellence in core role, demonstrate ability to provide significant team and department leadership
  • Subject Matter Expert (SME) for SalesForce CRM, Pinnacle, New Hire Mentoring, and Career Center
  • Embracing and leading change through consistent process, product, and team updates
  • Active leading of team and department meetings
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.

Technical Recruiter

Randstad Technologies
02.2018 - 05.2018
  • Provide staffing solutions to clients through contract, permanent placement, and group project services by connecting them with the most talented IT professionals in the industry
  • Build and maintain strong relationships with hiring managers by thoroughly understanding needs and expectations of organization, team and management
  • Strategically source candidates using a wide array of methods and tools
  • Strive to meet and exceed weekly activity goals including phone calls, client visits, job orders, client interviews and placements
  • Interview candidates thoroughly to ensure optimal fit for both hiring company and candidate’s career goals
  • Present candidates to hiring managers in detailed and comprehensive manner
  • Achieved ‘Recruiter of the Week’ twice throughout 6 weeks of training for all new-hires nationwide by continuously surpassing job placement, candidate screening, and call goals

Admissions Counselor

McNally Smith College of Music
05.2015 - 12.2017
  • Manage company relations and recruitment operations with 13 states and Twin Cities area
  • Coordinate and host on-campus tours, presentations, classroom visits, and performances to recruit students
  • Plan and execute off-campus presentations to and meetings with influential teachers and students nationwide
  • Communicate promptly and effectively through high volume of calls and emails
  • Mentor students regarding education and career path, admissions process, and financial aid
  • Design organized spreadsheets to keep clear records of applicant progress
  • Manage and train student workers
  • Learn processes of other departments to ensure consistency and high level of service for every student
  • Budget travel costs and create itineraries for frequent travel
  • Contributed to first upturn in student enrollment in 7 years during first full year of employment

Radio Promotion

Tinderbox Music
08.2013 - 05.2015
  • Created and maintained relationships over 300 Music Directors at radio stations across country to promote Tinderbox artists and to fulfill music needs
  • Assisted in choosing music for cable television shows (Discovery, HBO, MTV, NASCAR)
  • Managed all social media accounts
  • Prepared and mailed artist promotional kits to send to over 300 radio stations weekly
  • Compiled radio station results into organized airplay tracking reports to deliver to artists
  • Won contest for highest number of tracking reports during course of Tinderbox internship prior to employment

Education

Bachelor of Arts - Business

McNally Smith College of Music
Saint Paul, MN
04.2012

Skills

  • Dependable and Responsible
  • Interpersonal Communication
  • Administrative Support
  • Consultative Sales Approach
  • Organization and Time Management
  • Software Proficiency with SalesForce CRM, Microsoft Office Suite, BoldChat, Pinnacle, ScheduleOnce

Timeline

Senior Enrollment Counselor

Capella University
05.2018 - Current

Technical Recruiter

Randstad Technologies
02.2018 - 05.2018

Admissions Counselor

McNally Smith College of Music
05.2015 - 12.2017

Radio Promotion

Tinderbox Music
08.2013 - 05.2015

Bachelor of Arts - Business

McNally Smith College of Music

Similar Profiles

CREATE PROFILE
Madison Forrester