Madison Fox
Trumbauersville ,PA
Summary
Hardworking and efficient while showing my friendly personality. Focusing on the needs of others to make sure they know their heard and cared for. Being very compassionate and going above expectations when it comes to helping can make someones day. Every person deserves to experience great customer service when entering a place, that's what creates a long lasting customer.
Overview
8
8
years of professional experience
Work History
Med Tech/mentor
New Vitae Wellness Recovery
12.2021 - Current
- Handled sensitive resident information with confidentiality while upholding HIPAA regulations at all times.
- Measured resident vital signs such as blood pressure, pulse rate, and temperature to record information on residents charts.
- Assisted physicians and nurses in answering needed medication questions and procedures to identify accurate treatment for residents .
- Performed resident service duties by communicating directly with residents , answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and needed items used and placed orders for replacements.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated resident’s records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Assisted residents in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of resident interactions, assessments, and progress notes for effective case management.
- Improved resident satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Member Service
Planet Fitness
11.2019 - Current
- Prioritized and organized tasks to efficiently accomplish the daily goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Focused on members needs to show importance of what they were asking.
- Built relationships with members individually to give them a great member experience.
- Managed member conflicts and challenging situations by staying respectful and empathetic to make sure they felt heard.
- Maintained gym cleanliness and sanitation through creating cleaning schedules and completing them.
- Used personal knowledge and abilities to show members they were heard and cared about when coming in.
Self Checkout Cashier
Giant Food Stores
07.2019 - 12.2019
- Helped customers find specific products, and answered questions to the best of my knowledge.
- Quickly helped with transactions to prevent long customer wait times.
- Learned roles of other departments quickly to provide coverage and keep store organized.
- Managed frontline alone for multiple hours while completing cleaning tasks for that night.
- Focused on training new employees the store policies to prevent future issues with customers.
- Connected with customers daily to understand needs, provide assistance and collect feedback to better our team.
Cashier Supervisor
Bjs Wholesales Club
05.2017 - 07.2019
- Handled customer complaints and concerns in a quick, beneficial manner to keep checkout lines moving.
- Completed daily recovery tasks to keep areas clean and neat for the current and next shift.
- Met high productivity standards in processing payments for customers while building relationships with them.
- Trained new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Handled money daily while following company policy.
- Scanned customer purchases efficiently while being the fastest scanner on the frontline.
- Adjusted to and learned the skills required for different positions of the store if needed that day.
Education
Psychology
Bucks County Community College
Newtown, PASome College (No Degree) - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PASkills
- Email communication
- Conflict mediation
- Cleaning and organizing
- Coordinating training
- People skills
- Active listening
- Friendly, positive attitude
- Teambuilding
- Flexible
- Detail orientated
Timeline
Med Tech/mentor
New Vitae Wellness Recovery
12.2021 - Current
Member Service
Planet Fitness
11.2019 - Current
Self Checkout Cashier
Giant Food Stores
07.2019 - 12.2019
Cashier Supervisor
Bjs Wholesales Club
05.2017 - 07.2019
Some College (No Degree) - Criminal Justice
Kutztown University of Pennsylvania
Psychology
Bucks County Community College
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