Madison Garcia
Anna,Texas
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Zoe's Pet Insurance
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Wait Staff Member
Bill Smith Cafe
01.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Team Member
Wendy's
04.2023 - 11.2023
- Displayed strong collaboration with colleagues in a dynamic setting.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Maintained a professional attitude to foster a positive work environment.
- Processed payments and collected cash for order totals using register.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Maintained sanitary work environments for both customers and staff.
Team Lead
Cold Stone Creamery
05.2023 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Demonstrated commitment to excellence and professionalism.
- Coached staff on key job skills.
- Built enduring relationships with loyal customers through engaging service.
- Performed cash, card, and check transactions to complete customer purchases.
Education
ISchool Virtual Academy
05-2025
Skills
- Customer service
- Active listening
- Data entry
- Relationship building
- Call center operations
- Call management
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Professional telephone demeanor
Timeline
Customer Service Representative
Zoe's Pet Insurance
09.2024 - Current
Wait Staff Member
Bill Smith Cafe
01.2024 - 09.2024
Team Lead
Cold Stone Creamery
05.2023 - 07.2023
Restaurant Team Member
Wendy's
04.2023 - 11.2023
ISchool Virtual Academy
Similar Profiles
Billy R. Fillmore, Jr.Billy R. Fillmore, Jr.
Licensed Pet Advisor at Fetch Pet InsuranceLicensed Pet Advisor at Fetch Pet Insurance
Robin BondsRobin Bonds
Shelter Agent at Fetch Pet InsuranceShelter Agent at Fetch Pet Insurance
Kailey StraleyKailey Straley
Claims Administrator at Embrace Pet InsuranceClaims Administrator at Embrace Pet Insurance