Madison Gebhart
Nashville,Tennessee
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
2
2
years of professional experience
Work History
Waitress
Carrabba's Restaurant
Cool Springs, TN
08.2022 - Current
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
Hostess Trainer
Carrabba's Restaurant
Cool Springs, TN
08.2022 - Current
- Scheduled regular meetings with management teams to discuss issues related to hostesses' performance.
- Identified potential risks associated with hosting services and developed plans for mitigating those risks.
- Monitored employee interactions with customers to ensure quality standards were met.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Summit High School
Spring Hill, TN05-2023
Some College (No Degree) - Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer Service
- Safe Food Handling
- Complex Problem-Solving
- Team Collaboration
- Item promotion
- Performance Improvement
- Special dietary requirements
Affiliations
- Party planning
- Working out 4-5 days a week
- Organization
Accomplishments
- Took college level english classes in high school, along with college level psychology classes
Timeline
Waitress
Carrabba's Restaurant
08.2022 - Current
Hostess Trainer
Carrabba's Restaurant
08.2022 - Current
High School Diploma -
Summit High School
Some College (No Degree) - Psychology
Middle Tennessee State University