Madison Gee
Londonderry,NH
Summary
Dynamic and engaging, with a proven track record at Atkinson Country Club for elevating guest experiences through exceptional service and hospitality expertise. Skilled in accurate drink preparation and cash handling, I excel in high-volume settings, fostering team collaboration and enhancing sales with my deep knowledge of food and spirits. By being able to do this it allows me to consistently build regular clientele or build rapport with existing regular guests.
Overview
6
6
years of professional experience
Work History
Server/ Bartender
Atkinson Country Club
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Improved team morale and efficiency, leading by example and offering support during peak hours for better flow of service
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items..
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Taking care of larger parties in event settings for private dining rooms
Licensed Nursing Assistant
Benchmark Senior Living Greystone Farms
09.2021 - 03.2024
- Fostered strong relationships with patients families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
Server / Hostess
Tomo Japaneese Restaurant
11.2018 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
GED -
Salem High School
Salem, NH05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Food Running
- High-volume dining
- Service prioritization
- Sales Techniques
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Interpersonal Skills
- Accurate pours and measurement on drinks
- Knowledge of food and spirits
Timeline
Server/ Bartender
Atkinson Country Club
05.2022 - Current
Licensed Nursing Assistant
Benchmark Senior Living Greystone Farms
09.2021 - 03.2024
Server / Hostess
Tomo Japaneese Restaurant
11.2018 - 12.2021
GED -
Salem High School
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