Ernestine Picardi
server
Bradford,ma
Summary
Hardworking leader, team player, dependable, responsible, takes initiative to find projects to remain busy during slow times, organized, delegates tasks well, friendly, great personality, I like to always be learning new things and passing along my knowledge with others so we are all on the same page and continue to have good communications. I am able to multi-task well. I have 33 years experience as a hairstylist and am able to build rapport with my clients, customers and guests, I am outgoing.
Overview
16
16
years of professional experience
Work History
Server
Atkinson Country Club
01.2024 - Current
- Setting up restaurant with opening sidework
- Greeting and serving guests
- Upselling specials and drinks
- Bussing and resetting tables
- Using POS to run gift cards, credit cards and doing cash out paperwork
Server
Copper Door Restaurant
06.2022 - 01.2024
- Greeted guests, upsold specials, served food and beverages to guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
- Took orders from customers accurately and in a timely manner.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
Server
34 Park
10.2019 - 01.2022
- Greeted guests, informed the table of specials and cocktails.
- Cleaned and organized server worked stations, stocking all items.
- Upsold items and desserts.
- Sold gift cards, used POS system for cashing out tables.
- Bussed and reset tables.
- Worked on large parties alone.
- Set up buffets and special events.
Manager
PUMA Outlet
01.2008 - 10.2010
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Created monthly reports for senior management summarizing operational performance metrics.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
GED -
Revere High School
Revere, MA01-1984
Skills
- Guest Engagement
- Item Promotion
- High-Volume Dining
- Order Management
- Table Setting
- Buffet Setup and Takedown
- Effective Customer Upselling
- Sales Expertise
- Check Payment Processing
- Suggestive Selling
Timeline
Server
Atkinson Country Club
01.2024 - Current
Server
Copper Door Restaurant
06.2022 - 01.2024
Server
34 Park
10.2019 - 01.2022
Manager
PUMA Outlet
01.2008 - 10.2010
GED -
Revere High School
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