Madison Gentry

West Melbourne

Summary

Experienced waitress with experienced customers service skills, adept at addressing concerns and ensuring customers satisfaction. Strong communication skills along with multitasking abilities in fast or slow paced environments. Proven team player, collaborating efficiently with colleagues.

Overview

years of professional experience

Work History

Hostess /Restaurant Server

Cantina Louie

West Melbourne, FL

05.2024 - Current

Managed order processing using POS systems, accurately inputting and tracking transactions for efficient service.
Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
Resolved customer complaints promptly, turning negative experiences into positive outcomes through effective communication skills.
Cultivated warm relationships with regular customers.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Restaurant Hostess

PizzaVola

West Melbourne , FL

07.2023 - 02.2024

Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Managed reservation system to optimize seating arrangements during peak hours.
Assisted with menu explanations and daily specials to enhance guest experience.
Coordinated waitlist efficiently, reducing guest wait times during busy shifts.
Collaborated with servers to ensure seamless communication and service flow.
Handled guest inquiries and concerns professionally.

Education

Associate of Arts - Pathway Health/Health Care

Eastern Florida State College

Melbourne, FL

12.2027

High School Diploma -

Melbourne Highschool

Melbourne, FL

05.2025

Skills

Customer service
Phone etiquette
Guest engagement

Patience and empathy
Effective multitasking
Efficient collaboration

Languages

English

Native or Bilingual

Timeline