Madison Gesell
Sun City,CA
Summary
Results-driven professional with experience managing daily operations in food service environments. Strong skills in conflict resolution and communication, successfully training staff and optimizing workflows to enhance customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Server/Cashier
Aerostat Creamery
Murrieta
08.2024 - 06.2025
- Provided excellent customer service in fast-paced ice cream shop.
- Took and processed orders accurately from customers at the counter.
- Assisted with food preparation and maintained cleanliness of work areas.
- Collaborated with team members to ensure timely service during busy shifts.
- Handled cash register transactions and managed daily cash balances.
- Trained new staff on procedures, customer service standards, and safety protocols.
Manager
Aerostat Creamery
Murrieta
06.2025 - 02.2026
- Managed daily operations of ice cream production and service areas.
- Supervised staff to ensure quality customer service and product consistency.
- Trained new employees on food safety and operational procedures.
- Coordinated inventory management and restocking of supplies as needed.
- Implemented scheduling for staff to optimize workflow during peak hours.
- Enforced health regulations and cleanliness standards throughout the facility.
- Assisted in developing promotional events to enhance customer engagement.
- Monitored equipment performance and arranged maintenance as required.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Crafted unique ice cream flavors using fresh ingredients and innovative techniques.
- Operated ice cream machines and maintained equipment for optimal performance.
Kids Care Employee (infants-9yr, special needs)
CenterPoint
Murrieta, California
01.2025 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supported daily routines and activities for children with special needs.
- Communicated regularly with parents about children's progress and daily experiences.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2024
Associate of Arts - American Sign Language Interpreting
MSJC
Menifee, CAAssociate of Arts - American Sign Language Interpreting
Riverside City College
Riverside, CASkills
- Inventory management
- Customer service
- Employee training
- Equipment maintenance
- Food safety compliance
- Team building
- Conflict resolution
- Cash handling
- Communication skills
- Expense tracking
- Schedule preparation
- Sales techniques
Timeline
Manager
Aerostat Creamery
06.2025 - 02.2026
Kids Care Employee (infants-9yr, special needs)
CenterPoint
01.2025 - 07.2025
Server/Cashier
Aerostat Creamery
08.2024 - 06.2025
High School Diploma -
Vista Murrieta High School
Associate of Arts - American Sign Language Interpreting
MSJC
Associate of Arts - American Sign Language Interpreting
Riverside City College