Madison Getsinger
Rossville,GA
Summary
Dynamic bartender with a proven track record at Longhorn Steakhouse, excelling in customer service and cocktail creation. Recognized for enhancing customer satisfaction through engaging interactions and efficient service. Strong multitasker with expertise in team training, ensuring a clean and organized bar environment while driving sales and fostering loyalty.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender
Longhorn Steakhouse
Chattanooga, TN
11.2023 - 11.2025
- Mix and serve beverages while maintaining high-quality standards.
- Collaborate with kitchen staff to coordinate timely beverage service.
- Manage cash register and process customer payments accurately.
- Maintain cleanliness and organization of bar area for efficient operations.
- Train new bartenders on drink preparation and customer service protocols.
- Resolve customer complaints professionally to ensure satisfaction and loyalty.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Carrabba's Restaurant
Chattanooga, TN
11.2020 - 11.2023
- Create unique cocktail recipes to enhance menu offerings and attract customers.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bay Host
TopGolf
Chattanooga, TN
11.2020 - 11.2021
- Greeted and assisted guests, ensuring a positive experience throughout their visit.
- Maintained cleanliness and organization of bays, enhancing operational efficiency and guest satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery and quality service.
- Monitored equipment functionality, reporting issues to maintain safety standards.
Sales Associate
American Eagle Outfitters, Inc
Chattanooga, TN
08.2016 - 03.2020
- Assisted customers in selecting merchandise, providing tailored recommendations to enhance shopping experience.
- Maintained visual merchandising standards, ensuring displays aligned with brand guidelines and seasonal promotions.
- Processed sales transactions accurately using point-of-sale systems, contributing to efficient store operations.
- Collaborated with team members to achieve daily sales targets through effective communication and problem-solving.
- Trained new associates on product knowledge and customer service best practices, fostering a supportive work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
No Degree -
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Heritage High School
Ringgold, GA05.2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Professional appearance
- Team training and development
- New hire training
- Sales expertise
Timeline
Bartender
Longhorn Steakhouse
11.2023 - 11.2025
Bartender
Carrabba's Restaurant
11.2020 - 11.2023
Bay Host
TopGolf
11.2020 - 11.2021
Sales Associate
American Eagle Outfitters, Inc
08.2016 - 03.2020
No Degree -
Chattanooga State Community College
High School Diploma -
Heritage High School