Madison Gilbert
Lakeland
Summary
Versatile professional with a background in customer service and administrative support. Known for effective time management and accurate digital filing, contributing to streamlined operations and high customer satisfaction. Ready to leverage expertise to enhance organizational efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member
MaxPak
Lakeland
2024.02 - 2025.10
- Operated and monitored production equipment after completing hands‑on training, ensuring consistent output quality and adherence to workflow standards.
- Coordinated employee break schedules to maintain continuous coverage and smooth operational flow across shifts.
- Managed digital and physical filing systems, organizing documents, records, and production paperwork for quick retrieval and compliance.
- Supported daily operations by maintaining organized workstreams, communicating with team members, and ensuring tasks were completed on schedule.
Agent Assistant
Healthmarkets Insurance
Lakeland
2023.06 - 2023.08
- Sent personalized emails to clients with clear, accurate information about their tailored health insurance plans, ensuring they understood their coverage options and next steps.
- Maintained organized digital worksheets and client records, tracking names, plan details, eligibility, and follow‑up needs with a high level of accuracy.
- Scheduled appointments and consultations on behalf of the health insurance agent, coordinating availability and ensuring smooth client onboarding.
- Supported ongoing customer relationships by providing timely responses, proactive follow‑ups, and a professional, service‑oriented communication style.
- Managed confidential client information in compliance with privacy standards, ensuring all documentation was updated and stored correctly.
Cashier
Walk ons
Lakeland
2021.05 - 2022.01
- Maintained high customer satisfaction through attentive service, quick resolution of concerns, and fostering positive experiences for all guests.
- Managed high‑stress, high‑volume periods by prioritizing tasks and staying calm under pressure, ensuring efficient seating and service for guests.
- Collaborated with team members to maintain workflow, support peak‑time operations, and deliver consistent service quality.
- Kept dining areas clean and organized, supporting efficient table turnover and maintaining a professional environment during busy hours.
- Coordinated large party reservations by phone, gathering details and confirming arrangements to ensure seamless communication between guests and staff.
Education
High School Diploma -
Kathleen High School
Lakeland, FL2023-05
Skills
- Equipment operation
- Production monitoring
- Appointment scheduling
- Microsoft Office (Excel, Outlook, Word)
- Client relationship management
- Time management
Timeline
Crew Member
MaxPak
2024.02 - 2025.10
Agent Assistant
Healthmarkets Insurance
2023.06 - 2023.08
Cashier
Walk ons
2021.05 - 2022.01
High School Diploma -
Kathleen High School