Madison Gladden
Goldsboro,NC
Summary
Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Eager to put excellent communication and interpersonal skills into practice.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Logan's Roadhouse
06.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Restaurant Hostess
Olive Garden
06.2021 - 05.2022
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
High School Diploma -
Bethel High School
Hampton, VA06.2022
Bachelor of Science - Animal Science
Colorado State University
Fort Collins, CO05.2026
Bachelor of Science - Laboratory Animal Science
North Carolina A & T State University
Greensboro, NC05.2026
Skills
- Dining Room Management
- Assertiveness
- Conflict Resolution
- Customer Service
- Complex Problem-Solving
- Time management
- Strong multitasking
- Interpersonal skills
- Positive attitude
- Active learning
- Problem-solving abilities
- Organizational skills
Timeline
Restaurant Hostess
Logan's Roadhouse
06.2023 - Current
Restaurant Hostess
Olive Garden
06.2021 - 05.2022
High School Diploma -
Bethel High School
Bachelor of Science - Animal Science
Colorado State University
Bachelor of Science - Laboratory Animal Science
North Carolina A & T State University
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