Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Glick

Egg Harbor Township ,NJ

Summary

An enthusiastic and reliable professional takes pride in providing excellent customer service and creating great customer experiences. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Shore Physicians Group
07.2023 - Current
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Verified insurance eligibility and coverage for patients.

To/Go Specialist

Olive Garden
12.2020 - 06.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted with staff training to enforce quality, safety, and sanitation guidelines.

Amusement Ride Operator

Castaway Cove
05.2018 - 06.2021


  • Monitored passengers and ride operations and enforced safety regulations.
  • Followed safety procedures for operating, loading, and unloading passengers from amusement park rides.
  • Operated a variety of amusement park rides and monitored passenger safety and comfort.
  • Trained new ride operators on safety procedures and ride operations.
  • Maximized customer service and satisfaction by directing visitors regarding requested locations, events, and landmarks.

Education

Associate of Science - Radiologic Technology

Atlantic Cape Community College
Mays Landing, NJ
2025

High School Diploma -

Egg Harbor Township High School
Egg Harbor, NJ
06.2022

Skills

  • Coordinate Supplies
  • Basic Accounting Principles
  • Appointment Scheduling
  • Patient Intake
  • Corporate Communications
  • Troubleshoot Service Issues
  • Warm and Friendly
  • Guest Inquiries
  • Patient Greeting

Certification


  • CPR/ BLS Certified as of 9/25/23

Timeline

Patient Service Representative

Shore Physicians Group
07.2023 - Current

To/Go Specialist

Olive Garden
12.2020 - 06.2023

Amusement Ride Operator

Castaway Cove
05.2018 - 06.2021

Associate of Science - Radiologic Technology

Atlantic Cape Community College

High School Diploma -

Egg Harbor Township High School


  • CPR/ BLS Certified as of 9/25/23
Madison Glick