Madison Golden
Lumberton,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Driven sales professional skilled and organized at providing top-notch customer service, managing cash and processing orders. Adept at engaging with clients and capturing attention in various product offerings.
Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge.
Goal-oriented Insurance sales brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Agent
Farmers Insurance Agency
Lumberton, TX
06.2023 - Current
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Analyzed data to identify trends in customer behavior and preferences.
- Resolved customer complaints promptly and effectively.
- Identified opportunities for cross-selling additional products and services.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Offered product and service consultations and employed upselling techniques.
Cosmetologist
Serenity and co
Lumberton
- Current
Cosmetologist
Regis corporation Smart Styles Salon
Lumberton
01.2018 - 01.2021
Customer Service
Mi Pueblo
Silsbee
01.2015 - 01.2018
- Managed customer accounts, Greeted customers, Conducted customer service surveys, Handled reservations, Resolved customer issues, Booked appointments for clients, Created call center scripts, Assisted customers via live chat, Collected and documented orders, Responded to inquiries and issues, Responsible for troubleshooting applications, Operated the cash register
Education
Vocational - Cosmetology
SETXCI
01.2016
Skills
- Communication skills
- Customer service
- English
- Sales follow-up
- Paperwork Processing
- Sales Presentations
- Lead Generation
- Technical Support
- Closing deals
- Contract Preparation
- Cold-calling
- Social Media Marketing
- Sales strategy development
- Sales Pipeline Management
- Customer Assistance
- Offering sales support
- Call Control
- Upselling strategies
- Client Relations
Certification
Cosmetologist, 06/2017, 06/2025
Additional Information
True, True, True, True, True
Personal Information
Relocation: Anywhere
Timeline
Sales Agent
Farmers Insurance Agency
06.2023 - Current
Cosmetologist
Regis corporation Smart Styles Salon
01.2018 - 01.2021
Customer Service
Mi Pueblo
01.2015 - 01.2018
Cosmetologist
Serenity and co
- Current
Vocational - Cosmetology
SETXCI