Madison Goldman
Austin
Summary
Dynamic business professional with over 7 years of experience in mentorship, hospitality, and healthcare, recognized for leveraging process improvement and organizational skills to enhance operational productivity. Proficient in Microsoft Office, Salesforce, and Canva to drive efficiency, improve communication, and implement innovative solutions that yield measurable outcomes in service quality and team dynamics. Passionate about fostering inclusive environments and dedicated to advancing organizational success through strategic initiatives and collaborative efforts. A results-oriented mindset ensures a focus on achieving excellence in every endeavor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant
Austin Community College
Austin, TX
08.2025 - Current
- Coordinated administrative support for faculty, enhancing communication and workflow efficiency.
- Evaluated operational workflows, identifying areas for process improvement and implementing solutions.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Medical Assistant
360PCP
Austin, TX
11.2024 - 08.2025
- Collaborating with healthcare teams to foster a patient-centered approach, enhancing overall satisfaction and fostering trust in healthcare services.
- Assisting in patient care to implement best practices, improving clinic efficiency through precise record-keeping.
- Managing patient records with precision, ensuring compliance with healthcare regulations while streamlining data retrieval processes.
- Maintained accurate medication inventory logs, optimizing resource allocation and enhancing overall clinic operations.
- Implementing new employee timesheet records, medication inventory and patient medication logs using advanced Excel techniques, resulting in increased clinic efficiency.
Restaurant Manager
Toasty Badger Diner
Austin, TX
01.2024 - 11.2024
- Encouraging a culture of teamwork through regular staff meetings and coaching sessions, improving communication and enhanced service delivery.
- Implementing food and beverage training guides in staff training program to increase employee engagement, leading to marked gains in service speed and quality.
- Analyzing customer feedback trends to optimize menu offerings, reducing in reduced waste and noticeable gains in customer satisfaction.
- Streamlining inventory management to achieve greater cost efficiency.
- Enhancing vendor relationships through efficient communication, leading to partnerships and collaborations.
Student Success Mentor
Communities in Schools with AmeriCorps
Austin, TX
08.2023 - 01.2024
- Fostering strong relationships with students and families, enhancing school engagement and promoting a sense of belonging for improved academic performance.
- Monitoring academic and behavior metrics to craft tailored service plans, resulting in measurable improvements in student outcomes.
- Designing personalized activity interventions based on individual assessments, driving engagement and addressing specific student needs effectively.
- Coordinating with parents and educators to provide comprehensive support, ensuring alignment on student goals and facilitating a cohesive support network.
- Utilizing Salesforce for meticulous case documentation and Canva for creating engaging materials, enhancing communication and resource accessibility.
Bar Lead
Herb and Wood
San Diego, CA
02.2021 - 05.2023
- Fostering a positive work environment, encouraging open communication and team collaboration and boosting morale among staff members.
- Streamlining bar operations to elevate guest satisfaction, resulting in noticeable improvements in customer feedback and repeat visits.
- Boosting beverage sales with cocktail menus made from local, seasonal ingredients and innovating kegged cocktails.
- Managing inventory levels meticulously, aligning supply to demand and minimizing waste through proactive adjustments.
Lead Hostess
Searsucker
San Diego, CA
05.2017 - 05.2020
- Managing front-of-house operations, enhancing guest satisfaction and team efficiency.
- Training and mentoring staff to improve service quality and team morale.
- Coordinating seating arrangements, optimizing table turnover, minimizing wait times and ensuring equality amongst server covers.
- Resolving guest issues promptly, ensuring a positive dining experience.
- Implementing booking systems, leading to smoother operations and increased reservations.
Education
Associates degree - Audio Technology Industry: Audio Engineering
Austin Community College
Austin, TX06-2027
High School Diploma - undefined
Helix Charter High School
06-2016
Skills
- Operational Efficiency
- Team Dynamics
- Process Improvement
- Conflict Resolution
- Data Organization
- Critical Thinking
- Communication
- Inclusivity
- Mentorship
- Empathy
Certification
- CPR AND FIRST AID - American Red Cross
- TEXAS FOOD HANDLERS AND TABC CERTIFICATION - Certified on the Fly
- ETHICS - Austin Community College
- AUDIO ENGINEERING 1 - Austin Community College
- INTERPERSONAL COMMUNICATIONS - San Diego Mesa College
Timeline
Assistant
Austin Community College
08.2025 - Current
Medical Assistant
360PCP
11.2024 - 08.2025
Restaurant Manager
Toasty Badger Diner
01.2024 - 11.2024
Student Success Mentor
Communities in Schools with AmeriCorps
08.2023 - 01.2024
Bar Lead
Herb and Wood
02.2021 - 05.2023
Lead Hostess
Searsucker
05.2017 - 05.2020
High School Diploma - undefined
Helix Charter High School
Associates degree - Audio Technology Industry: Audio Engineering
Austin Community College