MADISON GORMAN
Princeton,NJ
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Barista
Illy Coffee At Earth’s End
10.2024 - Current
- With the combined knowledge of coffee and comprehension of equipment operation, customer service is priority when serving handcrafted coffees that are made to order
- Communicate with customers and colleagues for excellent customer service
- 20 hours/week
Physical Therapy Aide
TwinBoro Physical Therapy
09.2023 - 12.2024
- Through the blended understanding of physical therapy exercises, patient communications and receptionist work, patients were aided in the completion of their physical therapy sessions
- Tasks like maintaining cleanliness, following safety procedures, and upkeep filing systems provided a risk free environment in which patients could focus on recovery
- 12 hours/week
Merchandise Stocker
Aldi Supermarket
02.2023 - 08.2023
- Following store policy for stock rotation procedure, the operation of a pallet jack, maintaining strong attention to detail in a fast paced environments with high volumes of customers
- Answered customer inquiries to the best ability, removing damaged goods and referring to safety procedures enabled a safe shopping experience for customers
- 22 hours/week
Key Holder
Bath and Body Works
10.2020 - 07.2021
- Promoted to key holder within 6 months, managed a collaboration of 4 employees
- Following opening and closing procedures, inventory management, inspecting merchandise after delivery, coaching employees, visual merchandising
- 30 hours/week
Server
The Alchemist and Barrister
04.2019 - 12.2020
- Achieved high customer satisfaction by providing welcoming seating experiences. Maximized cash handling efficiency and accuracy. Delivered food service while ensuring a pristine dining environment.
- 12 hours/week
Sales Associate
Party Fair
08.2016 - 08.2018
- Greet customers, respond to customer requests efficiently, and inventory management
- Customer service communications, collaborate with management in visual merchandising gave a clean and professional environment
- 16 hours/week
Education
Associate of Nutritional Sciences - Community Nutrition Option
Rutgers, The State Of New Jersey
08.2027
Skills
- Proficiency in clear communication abilities, empathy, problem solving capabilities, active listening, team leadership, knowledge in sales, customer service, time and stress management
- Operating ethically in high stress situations, team collaboration, time management and attention to detail
Affiliations
- Rocky Hill First Aid Squad April 2017-Present
- Lifelong member, attending monthly meetings, collaboration with other members to upkeep operations
- Emergency Medical Technician (April 2017-2020)
Certification
- Food Handler’s Certification February 2025- Present
- Emergency Medical Technician in the State of New Jersey April 2017-December 2020
- Incident Command System, Level 100 April 2017- December 2020
- Cardiopulmonary Resuscitation Certification March 2013-December 2020
- Automated External Defibrillator Certification March 2013- December 2020
Timeline
Barista
Illy Coffee At Earth’s End
10.2024 - Current
Physical Therapy Aide
TwinBoro Physical Therapy
09.2023 - 12.2024
Merchandise Stocker
Aldi Supermarket
02.2023 - 08.2023
Key Holder
Bath and Body Works
10.2020 - 07.2021
Server
The Alchemist and Barrister
04.2019 - 12.2020
Sales Associate
Party Fair
08.2016 - 08.2018
Associate of Nutritional Sciences - Community Nutrition Option
Rutgers, The State Of New Jersey