Madison Graham
Des Moines
Summary
Dynamic customer service professional with extensive experience in cash handling, successfully demonstrated at Target and other leading retailers. Known for adaptability in high-pressure environments and a strong commitment to understanding customer needs. Achieved noteworthy enhancements in guest satisfaction through superior communication and organizational abilities. Career goals include leveraging expertise to contribute to a team-focused environment that prioritizes customer experience.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
08.2024 - Current
- I help with aiding the guest in any way needed
- I provide excellent customer service by engaging with all guests to understand their needs and help them with their basic needs
- I manage the cash register, customer service desk, pick up orders, and help keep the store clean and presentable
Barista
Starbucks
08.2022 - 10.2022
- I made drinks, food, took orders either at the register or drive through and helped with supporting the cleanliness of the store and keeping things stocked up
Sales associate
Kum & Go
07.2020 - 08.2022
- I ran the register and if it were busy, I would run multiple registers by myself to help get the guest in and out
- I worked at the walk-up store downtown Des Moines so most guest were on lunch break or heading to work so it was important for me to get them fast service
- I always made sure the store was stocked up for me and my guest and helped support the cleanliness of the store
Waitstaff
The Village
04.2018 - 07.2020
- At the Village I had a significant role and that was to serve the residents the proper meals and drinks they wanted
- It was crucial for me to be on standby and ready in case of any choking
- I would set up the dining room before and after meals and make sure everything is clean and presentable
- I also cleaned up the kitchen
- It was not expected but I loved to decorate the dining room for the residents on special occasions, it would make them so happy, and I enjoyed that a lot
Education
Basic Certified Nurse Aide -
Des Moines Area Community College
Des Moines, IA03.2025
High School Equivalency Diploma -
Des Moines Area Community College
Des Moines, IA01.2024
Skills
- Food safety
- Cash handling
- Time management
- Medical terminology
- Empathetic
- Organized
- Adaptability
- Communication
- Critical thinking skills
- Customer service
- Strong empathy
Certificates And Certifications
- BSL/CPR Certificate, 01/25
- HIPAA, 11/24
- Bloodborne/OSHA, 11/24
Timeline
Guest Advocate
Target
08.2024 - Current
Barista
Starbucks
08.2022 - 10.2022
Sales associate
Kum & Go
07.2020 - 08.2022
Waitstaff
The Village
04.2018 - 07.2020
Basic Certified Nurse Aide -
Des Moines Area Community College
High School Equivalency Diploma -
Des Moines Area Community College