Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Gralike

TAMPA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Member Associate position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Esthetician + Receptionist

Face Club Tampa
Tampa, FL
05.2023 - Current
  • Welcomed clients arriving for appointments.
  • Fostered friendly, warm, and exceptional customer experience.
  • Provided clients with knowledge of all services being provided.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Assisted in developing monthly promotional campaigns to attract new clients.

Business Owner /Wedding Videographer

Reel Feels Video
New York, NY
11.2017 - 05.2023
  • Provided Customer service to over 75 clients per year by responding to inquiries, creating personalized invoices and contracts, and maintaining open communication with clients.
  • Worked closely with business partners and other event vendors to ensure smooth and efficient outcomes for shared clients.
  • Regularly consulted with clients to assess needs and propose solutions.
  • Designed business plans and strategies.
  • Supported all aspects of creative production process, from ideation through distribution.

Server & Hostess

Hattricks
Tampa, FL
01.2015 - 01.2018
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customer questions about hours, seating, and menu information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used cash registers and credit card machines to cash out customers.

Education

No Degree - Business

Hillsborough Community College
Tampa, FL

Skills

  • Driven and Determined Business Owner
  • Customer Service
  • Bookkeeping
  • Client and Inquiry Management
  • Invoice Processing
  • Adaptability
  • Positive Attitude

Certification

  • Licensed Esthetician - 2023

Timeline

Esthetician + Receptionist

Face Club Tampa
05.2023 - Current

Business Owner /Wedding Videographer

Reel Feels Video
11.2017 - 05.2023

Server & Hostess

Hattricks
01.2015 - 01.2018

No Degree - Business

Hillsborough Community College

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Madison Gralike