Madison Grantling
Farmington Hills
Summary
Service Manager with 6 years of experience in customer service, team leadership, and restaurant management. Demonstrates expertise in communication, strategic planning, and problem-solving, managing budgets and developing future leaders with a proven track record in enhancing customer satisfaction and managing budgets effectively. Committed to fostering a collaborative environment and developing future leaders through comprehensive training and mentorship. Eager to leverage strategic planning and problem-solving skills in supply chain management to drive operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Meijer
Commerce
02.2025 - Current
- Process transactions accurately, enhance customer satisfaction, manage cash flow, resolve issues.
- Processed customer transactions efficiently, enhancing checkout speed and contributing to substantial improvements in customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues, fostering a welcoming shopping environment.
Paraprofessional
Upon elementary
Royal Oak
12.2024 - Current
- Assist teachers in classroom activities, enhancing student engagement and learning outcomes.
- Support individual students, addressing diverse needs and fostering inclusive education.
- Collaborate with educators to develop and implement effective teaching strategies.
- Facilitate communication between students, parents, and teachers to ensure academic success.
Kitchen Manager
Chipotle Mexican Grill
West Bloomfield Township, MI
10.2021 - 12.2024
- Manage payroll and benefits to ensure accuracy and compliance.
- Fostered a team-oriented environment by cross-training staff, resulting in improved service efficiency and employee satisfaction.
- Implemented a new scheduling system that optimized staff allocation, enhancing customer service during peak hours.
- Trained and guided crew members, promoting professional growth and ensuring high performance standards are met.
- Streamlined kitchen operations, enhancing food preparation efficiency and achieving a 15% reduction in service wait times.
Floral/Clerk
Kroger
Birmingham, MI
08.2020 - 04.2022
- Customer service: Greeting, engaging, and helping customers
- Processing transactions: Handling customer transactions quickly, accurately, and efficiently
- Using the POS system: Understanding the Point of Sale (POS) system
- Handling tenders: Accepting various forms of payment, including cash, checks, credit, debit, SNAP EBT, WIC, rain checks, coupons, and loyalty offers
- Adhering to policies: Following company policies and procedures, including those for cash shortages, restricted sale items, postage stamps, gift cards, and coupons
- Reporting discrepancies: Informing the Scan Coordinator of any pricing discrepancies
- Staying informed: Keeping up with current, future, seasonal, and special ads
- Following safety regulations: Adhering to food safety regulations and guidelines
- Identifying issues: Reporting unsafe conditions, accidents, or issues to store management
- Creating a safe and clean environment: Establishing and maintaining a safe and clean environment
- Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
Education
Supply Chain Management
Oakland Community College
06.2025
Supply Chain Management
Central Michigan University
Mount Pleasant, MI05.2024
Business
Oakland Community College
Farmington Hills, MI05.2023
Skills
- Problem Solving
- Restaurant Management
- Time Management
- Kitchen Management
- Strategic Planning
- Communication
- Supply Chain
- Customer Service
- Food Safety
- Team Leadership
- Budget Management
- POS Systems
- Conflict Resolution
- Analytical Thinking
- Training Development
- Inventory Management
- Staff Scheduling
- Customer Engagement
- Service Efficiency
- Safety Compliance
- Customer Insights
- Service Optimization
- Leadership Development
Certification
- ServSafe Certification ServSafe — Nov 2024 - Present
- Intro to logistics Oakland community college — Jan 2025 - May 2025
- Supply chain fundamentals Oakland community college — Jan 2025 - May 2025
- Purchasing and procurement Oakland community college — Jan 2025 - May 2025
- Manufacturing theory Oakland community college — Jan 2025 - May 2025
- PC spreadsheets concepts Oakland community college — Aug 2024 - Dec 2024
- Principles of macroeconomics Oakland community college — Aug 2024 - Dec 2025
- Business Mathematics Oakland community college — Aug 2024 - Dec 2025
Timeline
Cashier
Meijer
02.2025 - Current
Paraprofessional
Upon elementary
12.2024 - Current
Kitchen Manager
Chipotle Mexican Grill
10.2021 - 12.2024
Floral/Clerk
Kroger
08.2020 - 04.2022
Supply Chain Management
Central Michigan University
Business
Oakland Community College
Supply Chain Management
Oakland Community College