Caitlin Moss
Port Matilda,PA
Summary
Dynamic professional with a proven track record at Wegmans Supermarket, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and maintaining high standards of accuracy in transactions, organized and understanding of privacy from working at Northwest Bank. Able to take on complicated tasks with accuracy and use time to my advantage. Strong communicator and empathetic caregiver, adept at fostering relationships and ensuring compliance with policies while delivering exceptional results. Able to take advice from medical professionals and apply it as well as recommend based off of what I see in the situations I witness. Hard worker and dedicated to my job, coworkers, and the overall accuracy I can provide.
Overview
5
5
years of professional experience
Work History
Cashier
Wegmans Supermarket
08.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized checkout area, contributing to a clean and welcoming shopping environment.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Reduced processing errors by meticulously following transaction procedures.
Caregiver, Special Needs
PPO
04.2023 - 08.2025
- Assisted clients with daily living activities to enhance quality of life.
- Developed individualized care plans tailored to specific needs and preferences.
- Collaborated with healthcare professionals to monitor client progress and adjust care strategies.
- Provided emotional support and companionship to promote mental well-being.
- Ensured safety protocols were followed during client interactions and activities.
- Maintained accurate records of client activities, health changes, and care interventions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Effectively collaborated with healthcare professionals to develop appropriate care plans for each client.
- Assisted with development of communication skills for non-verbal clients using alternative communication devices.
- Monitored and documented progress, adjusting care plans to better meet individual goals.
- Developed individualized care plans to meet specific needs of each client, fostering personalized care experience.
- Coordinated with healthcare professionals to ensure holistic approach to each individual's health and wellness.
- Offered emotional support and counseling to families, improving their coping mechanisms.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Accompanied patients to medical appointments and assisted medical professionals in addressing concerns and administered medical advice
Teller
Northwest Bank
09.2021 - 01.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Maintained up-to-date knowledge of bank products and services to effectively cross-sell to clients.
- Collaborated with team members to optimize workflow and enhance overall branch performance.
- Supported training initiatives for new tellers, fostering a collaborative learning environment.
- Adhered to compliance regulations, ensuring all transactions met legal and organizational standards.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Fostered positive banking experience, helping customers with account management and service selection.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Wrote and distributed customer correspondence.
Education
High School Diploma -
State College Area School District
State College, PA05-2020
Skills
- Peer mentorship
- Team coordination
- Anatomy and Physiology
- Communication
- Problem Solving
- Adaptability
- Empathy
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- Complex Problem-solving
- Attention to detail
- Daily reporting
- Reports and documents
- Records maintenance
- Regulatory compliance
- Multitasking and organization
- Dependability and reliability
- Hospitality and accommodation
- Problem-solving
- Honest and dependable
Accomplishments
- Trained and mentored dozens of employees.
- Promoted to Head Teller after only 6 months for exceptional performance.
- Won the Honor Award at Camp Cadet and got to to to the police academy
- Did Best Buddies in High School, assisting special needs students with assignments, tutoring, walking between classes, and Special Olympics.
- Did Nittany Dreamers Baton Twirling for 7 years, from 3rd to 10th grade.
- Did Mini Thon in middle school
Additional Information
- Was feature twirler in Nittany Dreamers
- Got brown belt in Martial Arts
- Was Jasmine in middle school musical
- Is classically trained in singing
I have always wanted to help people. That is why I want to be in this field. It has always been my passion and what drives me, and I’ve known it’s what I’ll do for a long time now.
Timeline
Cashier
Wegmans Supermarket
08.2025 - Current
Caregiver, Special Needs
PPO
04.2023 - 08.2025
Teller
Northwest Bank
09.2021 - 01.2025
High School Diploma -
State College Area School District