Madison Griffin
Rochester,NY
Summary
Results-driven professional with experience in hospitality and retail. Skilled in fostering teamwork, active listening, and addressing customer needs effectively. Committed to maintaining high standards of service and enhancing resident satisfaction through engaging recreational activities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Assistant
Jewish Home of Rochester
Brighton, NY
10.2022 - Current
- Assisted in daily operations, ensuring high levels of resident satisfaction and comfort.
- Coordinated meal services, adhering to dietary restrictions and preferences for residents.
- Supported recreational activities, fostering engagement and social interaction among residents.
- Maintained cleanliness of common areas, promoting a safe and welcoming environment.
- Trained new staff on operational procedures and best practices in hospitality services.
- Identified and resolved customer complaints concerning food or lodging.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Collaborated with healthcare staff to address resident needs promptly and effectively.
Retail Associate
TJX Companies
Pittsford, NY
11.2021 - 10.2022
- Assisted customers in locating merchandise and providing product information.
- Maintained organized sales floor and ensured product displays met company standards.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Education
Bachelor of Science - Nursing
Nazareth University
Pittsford, NY05.2027
High School Diploma -
Brighton High School
Brighton, NY06.2023
Skills
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Reliable and responsible
- Clear communication
- Active listening
- Professionalism
Certification
AHA BLS Certification
Timeline
Hospitality Assistant
Jewish Home of Rochester
10.2022 - Current
Retail Associate
TJX Companies
11.2021 - 10.2022
Bachelor of Science - Nursing
Nazareth University
High School Diploma -
Brighton High School