Madison Gross
Dayton,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused and versatile professional with undeniable talents in customer service. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
6
6
years of professional experience
Work History
Lead Barista
Starbucks
05.2020 - Current
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Soccer Referee
U.S. Soccer Referee Program
03.2018 - 03.2020
- Managed conflict resolutions to encourage professional and positive relationships.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Enforced discipline to encourage respect, fairness and equality for players.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Promoted good sportsmanship among players.
Education
Bachelor of Science - Psychology
Bryan College
Dayton, TN05.2026
High School Diploma -
Chattanooga Christian School
Chattanooga, TN05.2022
Skills
- Health Codes Compliance
- Menu Memorization
- Conflict Handling
- Guest Service
Timeline
Lead Barista
Starbucks
05.2020 - Current
Soccer Referee
U.S. Soccer Referee Program
03.2018 - 03.2020
Bachelor of Science - Psychology
Bryan College
High School Diploma -
Chattanooga Christian School