Madison Haack
Matawan
Summary
Dedicated and known for adaptability, attention to detail, providing exceptional support, and maintaining a positive atmosphere. Dynamic team player with experience in fast-paced environments. Skilled in conflict resolution and time management, ensuring smooth operations and excellent customer interactions. Stellar work ethic, and will give all to any assignment that is given to me.
Overview
5
5
years of professional experience
Work History
Associate
Bath and Body Works, Limited Brands
Freehold
06.2025 - Current
- Assisted customers with product selection and provided exceptional service.
- Maintained store organization and cleanliness to enhance customer experience.
- Supported inventory management by restocking shelves and organizing displays.
- Operated cash register efficiently during busy shifts for accurate transactions.
- Collaborated with team members to ensure smooth daily operations.
- Demonstrated product knowledge to educate customers on features and benefits.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Identified needs of customers promptly and efficiently.
Waitress/Counter Person
Villa-Amore
Matawan
05.2023 - 02.2025
- Provided friendly and efficient service to diners at Villa-Amore.
- Taught new owners how to use the POS system, while teaching them how to use 3rd party ordering apps, and taught them about the customers and how to take orders on the phone
- Took orders accurately and communicated them to kitchen staff.
- Assisted in setting up dining areas for special events at Villa-Amore.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Upsold menu items to enhance the dining experience for guests at Villa-Amore.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Crew Member
McDonald's
Aberdeen
05.2021 - 12.2022
- Provided excellent customer service in fast-paced restaurant environment.
- Handled cash transactions and processed orders accurately.
- Assisted in training new crew members on operational procedures.
- Followed food safety guidelines to ensure safe food handling practices.
- Responded to customer inquiries and resolved issues promptly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
Animal Shelter Volunteer
Husky House
Matawan
04.2021 - 03.2022
- Assisted with animal care and feeding schedules at the shelter.
- Cleaned and maintained animal living spaces to ensure hygiene and comfort.
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Walked animals in assigned area to complete daily enrichment.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Assisted with bathing and brushing to keep animals clean, attractive and comfortable.
- Trained new staff members on proper handling techniques for different types of animals.
- Maintained clean and sanitized animal living spaces daily.
- Prepared and distributed animal enrichment toys and activities.
- Provided exercise and playtime for animals to promote health and well-being.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Followed precise feeding instructions and schedules for animals under care.
- Taught animals sit, stay and other basic commands.
Education
High School Diploma -
Matawan Regional High School
Matawan, NJ06-2023
Some College (No Degree) - Legal Studies
Mercy College
Dobbs Ferry, NYSome College (No Degree) - Political Science
Rutgers-Newark University
Newark, NJSkills
- Conflict resolution
- Team collaboration
- Time management
- Customer service
- Attention to detail
- Adaptability and flexibility
- Strategic thinking
- Disciplined
- Competitive
- Strong work ethic
- Mental toughness
Timeline
Associate
Bath and Body Works, Limited Brands
06.2025 - Current
Waitress/Counter Person
Villa-Amore
05.2023 - 02.2025
Crew Member
McDonald's
05.2021 - 12.2022
Animal Shelter Volunteer
Husky House
04.2021 - 03.2022
High School Diploma -
Matawan Regional High School
Some College (No Degree) - Legal Studies
Mercy College
Some College (No Degree) - Political Science
Rutgers-Newark University