Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Hackett

Chester,VA

Summary

Dedicated dental professional with 12+ years of experience in clinical and administrative roles, specializing in patient engagement, staff training, and operational efficiency. Adept at establishing a strong network, providing exceptional customer service, and utilizing dental software systems to ensure efficiency and accuracy. Proven ability to work collaboratively in fast-paced environments and deliver high-quality results aligned with organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Orthodontics Technician/Inventory Manager

Virginia Family Dentistry
02.2025 - Current
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in storing areas or on shelves according to quantity, size, or type of material.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Collaborated with manufacturing and supply chain management.
  • Performed weekly equipment checks by and lubricating equipment parts.
  • Performed equipment maintenance and send out for repairs.
  • Tested intraoral scanners hardware functionality post software update
  • Sterilized equipment/instruments and maintained appropriate tray setup.
  • Troubleshot equipment failures and remedied problems to restore functionality.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Prepared patient for orthodontist and performed tasks such as tightening braces and conducting preliminary examinations
  • Entered patient data into computer system, adhering to strict privacy policies

Orthodontic Technician

Just 4 Kids
01.2024 - 01.2025
  • Managed patient insurance information, ensuring accuracy for clean claim submissions and timely payment processing.
  • Scheduled appointments and maintained meticulous patient records using advanced dental software systems.
  • Provided consultations to patients about orthodontic treatments, insurance coverage, and payment options, fostering trust and understanding.
  • Utilized 3D printing technology to fabricate orthodontic models and appliances, improving treatment accuracy and efficiency.

Orthodontic Technician

Bates Orthodontics
09.2020 - 02.2023
  • Performed in-depth pre-treatment evaluations, obtaining essential diagnostic records like photographs, x-rays, and digital scans.
  • Instructed patients in orthodontic maintenance, significantly improving their comprehension and adherence to prescribed treatment regimens.
  • Submitted and tracked Invisalign/Lightforce cases, maintaining clear communication with patients and insurance providers.
  • Conducted training sessions for new employees on office procedures, billing protocols, and patient care standards.

Orthodontic Assistant

Dr. Byrd
08.2018 - 09.2020
  • Managed administrative tasks, including scheduling appointments, processing payments, and maintaining accurate patient records, contributing to the smooth operation of the practice.
  • Provided hands-on patient care, including preparing for procedures and managing dental equipment maintenance.
  • Educated patients on treatment plans and preventive care, enhancing overall patient satisfaction and retention.

Dental Assistant

Hackett Dental Center, Charles J. Hackett Jr.
06.2010 - 08.2018
  • Performed teeth cleaning and contributed to the creation of study casts through pouring, trimming, and polishing processes.
  • Assisted dentists during procedures and managed sterilization protocols, upholding high standards of patient safety.
  • Performed administrative tasks, including appointment scheduling, payment processing, and record maintenance.

Education

Associate of Science - Science

J. Sargeant Reynolds Community College
Richmond, VA
06.2017

Skills

  • OSHA/HIPPA

  • Patient Care

  • CPR

  • Digital X-Rays

  • Dental Charting

  • Office Management

  • Communication

  • Dental Software

Certification

  • OSHA 2024
  • HIPPA 2024
  • BLS Provider, AHA 2024

Timeline

Orthodontics Technician/Inventory Manager

Virginia Family Dentistry
02.2025 - Current

Orthodontic Technician

Just 4 Kids
01.2024 - 01.2025

Orthodontic Technician

Bates Orthodontics
09.2020 - 02.2023

Orthodontic Assistant

Dr. Byrd
08.2018 - 09.2020

Dental Assistant

Hackett Dental Center, Charles J. Hackett Jr.
06.2010 - 08.2018

Associate of Science - Science

J. Sargeant Reynolds Community College

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