Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Hall

Maybee,MI

Summary

Experienced with customer service and problem-solving in fast-paced/stressful environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.

Overview

5
5
years of professional experience

Work History

Fulfillment Associate

Amazon
02.2024 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.

Customer Service Cashier

Target
09.2020 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Line Worker

Ford Motor Company
01.2022 - 10.2022
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.

Education

Associate of Arts - Criminal Justice

Henry Ford College
Dearborn, MI
05-2024

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Issue resolution
  • Time management
  • Detail-oriented
  • Excellent communication
  • Work prioritization
  • Material handling

Timeline

Fulfillment Associate

Amazon
02.2024 - Current

Line Worker

Ford Motor Company
01.2022 - 10.2022

Customer Service Cashier

Target
09.2020 - Current

Associate of Arts - Criminal Justice

Henry Ford College

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