Madison Hamrick
Tallahassee
Summary
Accomplished Crew Trainer and Shift Leader at Tijuana Flats and Tropical Smoothie Cafe, respectively, with a proven track record in enhancing team performance and customer satisfaction. Excelled in employee training and leadership, significantly improving service quality. Skilled in cash handling and safe food practices, embodying exceptional customer service and team coordination abilities.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Tijuana Flats
08.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Provided feedback and guidance to new crew members after work shifts to improve overall performance.
- Set positive example for team members by providing high-quality, efficient service.
- Took orders, ran food, kept restaurant clean, participated in off-site events, closed and opened the store.
Shift Leader
Tropical Smoothie Cafe
06.2021 - 08.2022
- Managed and observed entire restaurant, trained new employees, maintained restaurant cleanliness.
- Closed and opened cash drawer daily, made prep sheets, assisted with truck orders.
- Took orders, made food, closed and opened restaurant.
- Provided smiling customer service as well as a positive example to all employees.
Education
Bachelor of Science - Behavioral Neuroscience
Florida State University
Tallahassee, FL05-2026
Associate of Arts -
Eastern Florida State College
Cocoa, FL05-2023
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Safe food handling
- Opening and closing procedures
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Crew Trainer
Tijuana Flats
08.2022 - Current
Shift Leader
Tropical Smoothie Cafe
06.2021 - 08.2022
Bachelor of Science - Behavioral Neuroscience
Florida State University
Associate of Arts -
Eastern Florida State College
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