Madison Harden
Cocoa,FL
Summary
Dedicated and passionate about promoting and ensuring customer satisfaction by delivering quality service. Enhancing customer experiences by representing service-oriented behaviors, understanding customer desires, and providing great customer loyalty.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician in training
Port Saint John Discount Pharmacy
04.2022 - Current
- Supported the pharmacists in providing medication and pharmaceutical information to patients. Helped to ensure patients had an understanding of proper dosage and usage.
- Improved customer satisfaction by offering friendly service, addressing concerns, and answering queries regarding medications.
- Managed insurance claim processing with accuracy, resolving any discrepancies to ensure seamless billing transactions for customers.
- Ensured regulatory compliance by adhering to federal laws, state regulations, company policies, and professional standards while performing daily tasks.
Cashier
Port St John Discount Pharmacy
01.2022 - 04.2022
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Welcomed customers and helped determine their needs.
Deli clerk
Winn Dixie, Port St John
08.2021 - 01.2022
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Cashier
Winn Dixie, Port st John
04.2021 - 08.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Eastern Florida State College
Cocoa, FLSkills
- Insurance Billing
- Medication Dispensing
- Pharmaceutical Calculations
- Attention to Detail
- Adaptability and Flexibility
- Cash Register Operation
- Payment Processing
- POS Systems
- Food Preparation
- Interactive Communication Skills
Timeline
Pharmacy Technician in training
Port Saint John Discount Pharmacy
04.2022 - Current
Cashier
Port St John Discount Pharmacy
01.2022 - 04.2022
Deli clerk
Winn Dixie, Port St John
08.2021 - 01.2022
Cashier
Winn Dixie, Port st John
04.2021 - 08.2021
Eastern Florida State College
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