Tricia Hess
New London,WI
Summary
Dedicated professional with strong customer service and problem-solving skills, adept at managing finances and improving client satisfaction. Experienced in handling money, maintaining compliance, and supporting operations with attention to detail. Eager to leverage skills in a new role to contribute effectively to a dynamic team.
Overview
33
33
years of professional experience
Work History
Pharmacy Technician in Training
ThedaCare Regional Medical Center-Appleton
Appleton, WI
08.2025 - 11.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by monitoring stock and restocking as needed.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage and potential side effects effectively.
- Conducted quality checks on prepared medications to guarantee safety and accuracy.
- Minimized waste through proper disposal of expired or unused medications according to established guidelines and environmental regulations.
- Ensured regulatory compliance by adhering to federal laws, state regulations, company policies, and professional standards while performing daily tasks.
- Streamlined prescription refill processes by effectively utilizing pharmacy software systems and maintaining up-to-date patient records.
- Demonstrated strong attention to detail in the accurate preparation of medication labels, ensuring clear instructions for patients and healthcare providers alike.
- Maximized customer convenience by assisting with over-the-counter product selection, offering knowledgeable advice on usage and safety precautions when appropriate.
- Maintained a clean and organized work environment to ensure efficient workflow and minimize the risk of contamination or errors.
- Safeguarded controlled substances inventory by consistently adhering to established security measures and reporting any suspicious activities or discrepancies immediately upon discovery.
- Expedited order fulfillment by efficiently managing the flow of incoming prescriptions from intake to dispensing stages.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
ASSISTANT MANAGER
Dollar General
Larsen, WI
03.2025 - 05.2025
- Helped oversee the daily operations of the store, managing staff and inventory.
- Communicated with customers to address questions, concerns, and needs and provide quality customer service.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Monitored store security systems to detect any suspicious activity or theft attempts.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
SALES ASSOCIATE
Dollar General
Larsen, WI
01.2025 - 03.2025
- Greeted customers warmly and offered assistance.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Answered questions regarding store and merchandise.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Cleaned shelves, counters, and tables.
FEDERAL FIDUCIARY
Midwest Wisconsin Corporate Guardianships Inc.
Wild Rose, WI
10.2022 - 03.2024
- Balanced and maintained client finances including bill payments and personal spending needs.
- Handled client contacts including answering client and client related inquiries.
- Problem solved unexpected client needs.
- Completed monthly progress reports.
- Maintained monthly, quarterly, and annual accounting spreadsheets.
PHARMACY TECHNICIAN
Sparta Pharmacy and Market
Sparta, WI
06.2010 - 05.2015
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Processed insurance claims and payments for medications.
- Processed claims for third-party prescription services.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Supplied and monitored robotic machines to properly label and dispense medicine into containers.
- Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions.
- Complied with state regulations to maintain safe, clean pharmacy.
- Maintained patient confidentiality when handling records and sensitive data.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
- Processed payments for prescription orders via cashiering responsibilities utilizing POS systems.
SALES ASSOCIATE
Sparta Pharmacy and Market
Sparta, WI
06.2010 - 05.2015
- Greeted customers warmly and offered assistance including assisting customers with finding merchandise.
- Engaged with guests to understand and anticipate customer service needs.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Encouraged customers to make additional purchases and suggested relevant items.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Followed checklist to complete retail store opening and closing activities.
- Promoted benefits of store credit cards and customer loyalty programs.
- Met merchandising standards by keeping store stocked and products faced.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Inventoried stock and requisitioned new inventory.
- Bagged and packaged purchases and wrapped gifts.
- Assisted with training new employees on sales procedures.
BARTENDER
Spectators Bar and Grill
Greenville, WI
03.2003 - 08.2009
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Established a rapport with regulars through friendly conversation.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Answered questions about menu selections and made recommendations.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Followed established and bar recipes to deliver consistent drink quality and control costs.
- Crafted specialty cocktails according to customer specifications.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Kept bar organized and clean during busy hours.
- Washed and wiped down prep areas, equipment, and utensils.
- Sliced and pitted fruit for garnishing drinks.
BARTENDER
Cold Shot
Appleton, WI
05.2000 - 08.2003
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Established a rapport with regulars through friendly conversation.
- Developed strong working relationships with customers and staff.
- Checked customer identification to verify age requirements for alcohol purchases.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Served snacks or food items to customers seated at bar.
- Sliced and pitted fruit for garnishing drinks.
UNIT CLERK
Franciscan Care Center
Appleton, WI
06.1995 - 05.2000
- Performed reception duties such as answering phones, greeting visitors, scheduling appointments, and filing documents into patient charts.
- Developed strong organizational and administrative skills while managing multiple tasks simultaneously as a Unit Clerk.
- Provided excellent customer service by responding promptly to inquiries from patients and their families regarding services offered by the unit.
- Handled incoming calls with proper answering and routing routines.
- Adhered to unit clerical policies for maintaining organizational consistency and enabling smooth operation.
- Managed patient appointments with careful attention to unit care schedule.
- Scheduled and confirmed patient diagnostic appointments, surgeries, lab work, x-rays, medical procedures, and medical consultations.
- Received and route messages and documents, such as laboratory results, to appropriate staff.
- Completed documents, case histories, and forms, such as intake and insurance forms.
- Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer.
- Transcribed physician orders accurately and efficiently using computer systems or other approved methods.
- Recorded patient information by inputting medical history and treatment details into database.
- Monitored patient flow throughout the day ensuring that no delays occurred during critical processes.
- Assisted with discharge planning process by providing necessary paperwork for follow up visits or referrals.
- Tended to discharges by reviewing treatment records and imparting necessary care details.
- Participated in training sessions related to new procedures or updated protocols within the facility.
CNA
Franciscan Care Center
Appleton, WI
02.1993 - 05.1999
- Developed positive relationships with residents by providing compassionate care.
- Exhibited excellent communication skills when interacting with patients and their families.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Provided personal care and hygiene assistance to patients, including bathing, grooming, dressing and toileting.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Recorded height and weight of patients.
- Assisted with range of motion exercises, ambulation and positioning of bedridden patients.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Turned and repositioned bedridden patients.
- Utilized restorative care techniques to promote patient independence.
- Demonstrated proficiency in patient transfer techniques using wheelchairs, gurneys and lifts.
- Utilized critical thinking skills to prioritize tasks based on patient needs.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds, and blood in urine.
- Observed infection control procedures and guidelines to safeguard patients and teams.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Answered call lights to provide emergency treatment and assistance to patients.
- Stocked patient rooms and supply areas to meet patient care needs.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Recorded daily observations regarding patient condition in medical records.
- Ensured proper documentation of all treatments provided per hospital policies and standards.
- Assisted in admission, discharge and transfer activities as needed.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Completed in-service training and attended performance improvement meetings.
- Participated in educational activities to stay up-to-date with best practices in nursing.
Education
High School Diploma -
Fox Valley Technical College
Appleton, WISkills
- Customer service
- Problem-solving
- Money handling
- Patient care
- HIPAA compliance
- Time management
- Compassion and empathy
- Attention to detail
- Insurance billing
- OTC recommendations
- Supporting pharmacy operations
- Professionalism
- Organizational skills
- Self motivation
- Active listening
ADDITIONAL INFORMATION
I am a heart transplant recipient as of April 8, 2021. I am doing very fantastic post transplant, however I was quite ill for several years prior to the transplant. I am immunosuppressed and am very adept at taking the necessary precautions. This is why I chose to include this additional personal information.
Timeline
Pharmacy Technician in Training
ThedaCare Regional Medical Center-Appleton
08.2025 - 11.2025
ASSISTANT MANAGER
Dollar General
03.2025 - 05.2025
SALES ASSOCIATE
Dollar General
01.2025 - 03.2025
FEDERAL FIDUCIARY
Midwest Wisconsin Corporate Guardianships Inc.
10.2022 - 03.2024
PHARMACY TECHNICIAN
Sparta Pharmacy and Market
06.2010 - 05.2015
SALES ASSOCIATE
Sparta Pharmacy and Market
06.2010 - 05.2015
BARTENDER
Spectators Bar and Grill
03.2003 - 08.2009
BARTENDER
Cold Shot
05.2000 - 08.2003
UNIT CLERK
Franciscan Care Center
06.1995 - 05.2000
CNA
Franciscan Care Center
02.1993 - 05.1999
High School Diploma -
Fox Valley Technical College