Madison Harden-Byre
Oacoma,SD
Summary
Dedicated community banker with a strong background in customer service and transaction processing. Proven ability to enhance customer satisfaction and support branch operations through effective communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Community Banker
First Interstate Bank
Chamberlain, South Dakota
04.2025 - Current
- Educated clients on banking products and services available.
- Supported branch operations through effective communication and teamwork.
- Assisted clients with account inquiries and transaction processing to ensure smooth banking experiences.
- Collaborated with team members to improve customer service quality.
- Educated customers on the use of online banking systems and other self-service tools.
- Guided customers in opening and closing accounts, applying for loans, and making informed financial decisions.
Teller
First Interstate Bank
Chamberlain, South Dakota
02.2022 - 04.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests to enhance customer satisfaction.
- Maintained cash drawer and balanced transactions daily.
- Trained new tellers on operational procedures and customer service standards.
- Processed customer transactions, including deposits, withdrawals, loan payments, and other banking services, ensuring accuracy and efficiency.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
Donor Care
Native Hope
Chamberlain, South Dakota
03.2020 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Chamberlain High School
Chamberlain, SD01-2018
Skills
- Retail banking experience
- Banking
- Financial transactions
- Online banking support
- Compliance knowledge
- Banking software proficiency
- Attention to detail
- Problem solving
- Time management
- Effective communication
- Customer service
Timeline
Community Banker
First Interstate Bank
04.2025 - Current
Teller
First Interstate Bank
02.2022 - 04.2025
Donor Care
Native Hope
03.2020 - 02.2022
High School Diploma -
Chamberlain High School