Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Makida Stephen

Brooklyn,NY

Summary

I’ve spent years in food, banking, retail and in the medical field, as well as obtained certifications to begin pursuing my medical career. My main goal is to become a part of a workplace I can not only contribute to, but grow and learn from. Gain experience and understanding of many different aspects, mindsets, and areas of fields that may be new and challenging, as well as improving my work ethics and bringing success to any environment I’m placed in.

Overview

1
1
Certification
16
16
years of professional experience

Work History

Universal Banker

Ridgewood Savings Bank
Brooklyn, NY
05.2026 - 10.2026
  • Recommended tailored products and services to meet customer needs effectively.
  • Provided education to clients on wealth management principles, cross-selling tailored products to address their specific financial goals.
  • Addressed customer issues with effective solutions to improve client experience.
  • Established rapport with customers to enhance overall customer satisfaction.

Teacher's Assistant

Saint Francis Of Paola
Brooklyn
01.2025 - 05.2026

Developed learning activity patterns, planned educational practices, and implemented strategies to enhance children's success.

Prepared classroom with necessary supplies and equipment to support daily activities.

Maintain a safe and child-friendly environment for the children as well as building rapport.

Direct Support Professional

Rising Ground
Brooklyn, NY
12.2021 - 11.2023
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Developed relationships with adults and children of those receiving services to ensure most accurate, and best care
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Monitored client's well-being, safety and comfort under physician direction.

Customer Service Representative

FedEx Ground
Brooklyn, NY
03.2023 - 10.2023
  • Sorted customers order based by location accuracy
  • Delivered customers orders in needed timeframe
  • Packed warehouse trucks and prepped o trucks for delivery by dismissal time

Customer Service Representative

Target
Brooklyn, NY
01.2022 - 03.2023
  • Human Resources, Assisted In Trainings, Development Aspects, Payroll Corrections, Etc ..
  • Stocker, Stocked Shelf’s To Make Sure Items Were Frequently Available When Needed For Customers
  • Cashier, Assisted As A Backup Cashier When
  • Fulfillment Expert, Picked Customers Online Orders For In Store Pickup
  • Shipped Customers Orders To Their Home
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.

Home Health Aide

Four Seasons
Brooklyn, NY
03.2021 - 02.2023
  • Prepared care plan based on patient's medical needs, Assisted in bathing procedures to ensure patients felt comfortable, Repaired assistive technology devices to help patients maintain independence, Monitored medications to ensure patients remained in good health, Communicated with the patient's physician to update patient progress
  • Engaged patients in recreational activities such as reading books or playing games.
  • Provided companionship and monitored health condition of clients.

Hostess

Applebee's Bar + Grill
Brooklyn, NY
02.2019 - 12.2020
  • Greeting guests, providing accurate wait times and escorting customers to the dining and bar areas
  • For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided excellent customer service by addressing customer needs promptly.

Receptionist

Brooklyn Faith S.D.A
Brooklyn, NY
07.2017 - 06.2020
  • Assorts, organizes, and packages food for equal distribution, Registers each resident who visits the pantry; providing them customer service that adheres to equal rights guidelines, Maintains a clean and orderly work environment to ensure food preparation codes are metRequests and filled orders for low income community.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy.

Daycare Assistant

Great minds Daycare
Brooklyn, NY
01.2014 - 10.2017
  • Monitor and supervise children, Provide support for the childcare teacher, Prepare and serve snacks, Alert teacher to emergencies, Assists children with homework assignments, Attend required staff meetings, Plan and oversee daily scheduling, Keep classroom supplies organized.

Server/ Counter Person

BEST BITES CARIBBEAN RESTAURANT
Brooklyn, NY
02.2011 - 12.2013
  • Developed relationships with customers to facilitate stable work experience, Performed tasks to create an organized atmosphere

Education

CORPUS CHRISTI COLLEGE

Skills

  • Host
  • Hostess
  • Waitress
  • Front Desk
  • Restaurant Experience
  • Serving Experience
  • Childcare
  • POS
  • Cooking
  • Kitchen Experience
  • Home Care
  • Retail Banking experience
  • Customer service
  • Food Preparation
  • Caregiving
  • Food Service
  • Organizational Skills
  • Meal Preparation
  • Banquet Experience
  • Nannying
  • Retail Sales
  • Food Safety
  • Cash Handling
  • Catering
  • Cashiering
  • Senior Care
  • Toddler care
  • Food handling
  • Merchandising
  • Personal assistant experience
  • Cleaning
  • Microsoft Word
  • Guest Services
  • Hospice Care
  • Customer support
  • Computer skills
  • Problem management
  • Customer retention
  • Working under pressure
  • Insurance sales
  • Microsoft Office
  • Teaching
  • Hospital Experience
  • Appointment Scheduling
  • Paperwork Processing
  • Consultative Sales
  • Scheduling
  • Order Fulfillment
  • Cashier
  • Human Resources
  • Stocker

Certification

  • First Aid CPR AED, 03/01/18, 12/01/21
  • Mental Health First Aid, 12/01/18, 11/01/25
  • Certified Home Health Aide, 10/01/22, Present

Additional Information

Ability to work with minimal supervision Good team player and multitasking abilities Fast learner and dedicated in delivering team success

Timeline

Universal Banker

Ridgewood Savings Bank
05.2026 - 10.2026

Teacher's Assistant

Saint Francis Of Paola
01.2025 - 05.2026

Customer Service Representative

FedEx Ground
03.2023 - 10.2023

Customer Service Representative

Target
01.2022 - 03.2023

Direct Support Professional

Rising Ground
12.2021 - 11.2023

Home Health Aide

Four Seasons
03.2021 - 02.2023

Hostess

Applebee's Bar + Grill
02.2019 - 12.2020

Receptionist

Brooklyn Faith S.D.A
07.2017 - 06.2020

Daycare Assistant

Great minds Daycare
01.2014 - 10.2017

Server/ Counter Person

BEST BITES CARIBBEAN RESTAURANT
02.2011 - 12.2013

CORPUS CHRISTI COLLEGE
Makida Stephen