Madison Harding
Grove City,OH
Summary
I am a dynamic and hard-working individual with a dependable track record at the Big Splash Water Park, where I excel in guest service and emergency response readiness. Skilled in conflict resolution and CPR, I significantly enhanced customer satisfaction and safety standards. I demonstrate adaptability and strong communication skills while contributing to team efficiency and customer engagement. I am committed to leveraging these qualities to drive team success and contribute to personal and team growth.
Overview
2
2
years of professional experience
Work History
Pool Attendant
Big Splash Water Park
03.2023 - Current
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Crew Member
Crumbl Cookies
08.2022 - 04.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Improved customer satisfaction by providing friendly and efficient service at register.
Education
High School Diploma -
Grove City High School
Grove City, OH06.2024
Skills
- Guest service
- Active Listening
- Conflict Resolution
- Adaptability in Situations
- Emergency response readiness
- CPR training
- Decision-Making Competence
- Strong Communication Skills
- Customer Engagement
- Dependable and Cooperative
Timeline
Pool Attendant
Big Splash Water Park
03.2023 - Current
Crew Member
Crumbl Cookies
08.2022 - 04.2023
High School Diploma -
Grove City High School
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