Madison Hartwell
Memphis,TN
Summary
A curious and quick learner with strong problem-solving, communication, and critical-thinking skills. Eager to gain hands-on experience and grow in the field of data analytics.
Overview
5
5
years of professional experience
Work History
Restaurant Server
The Han
Memphis, Tennessee
03.2026 - Current
- Deliver exceptional customer service in a fast-paced, high-volume restaurant.
- Managed multiple tables, ensuring accurate orders and efficient service.
- Collaborated with kitchen staff to deliver timely and precise food service.
- Resolved guest concerns professionally, enhancing overall customer satisfaction.
- Ensured cleanliness of dining area during shifts. and organization of the dining area throughout shifts.
- Process cash and card payments accurately using the POS system.
- Guided new team members through their initial training.
Retail Key Holder
Grivet Outdoors
Memphis, Tennessee
11.2025 - 03.2026
- Educated customers on running shoes, insoles, and performance gear, facilitating informed purchase decisions.
- Identified customer needs and recommended products through consultative sales conversations.
- Provided tailored customer support through fit checks, gait review, and product guidance.
- Listened attentively to customer concerns and provided practical solutions, enhancing overall customer satisfaction.
- Engaged in active listening to provide tailored responses to inquiries.
Restaurant Server
Sushi Kingdom
10.2024 - 10.2025
- Delivered exceptional customer service in fast-paced environment, and enhanced overall dining experience.
- Assumed multiple roles each shift, including serving, hosting, bussing, and food running, to support team efficiency.
- Balanced multiple tables and priorities in high-pressure situations.
- Resolved customer concerns quickly and professionally.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Supported teammates during peak hours to maintain efficiency.
- Build lasting customer relationships through courtesy and professionalism.
- Ensured secure handling of customer payments.
- Standing and moving around for 10+ hours each day.
Assistant Manager
Mystery Pix Photography Company
03.2022 - 09.2024
- Sold photo packages, annual passes, and merchandise to enhance guest experience.
- Built rapport with customers through effective communication.
- Managed staff across multiple areas to ensure smooth operations.
- Ensured proper handling of cash and financial records.
- Manual Data Entry for Inventory, Money, Employee times, Photos taken, and Sales.
- Troubleshot and resolved computer issues for staff and customers.
- Approach and stop zoo guests for photos.
- Standing and moving around for 5+ hours each day
Education
High School Diploma -
Overton High school
Memphis, TN05-2022
Some College (No Degree) - Astrophysics
University of Memphis
Memphis, TNSkills
- Team building and relationship management
- Approachable demeanor
- Effective communication skills
- Leadership skills
- Complex problem-solving expertise
- Strategic planning and execution skills
- Board oversight experience
- Team support and leadership
- Mathematical proficiency
- Restaurant and operations management
- Point of sale proficiency
- Cash handling expertise
- Time management skills
- Multitasking ability
- Schedule creation and management
- Fast-paced environment adaptability
- Customer service and hospitality excellence
- Customer relations experience
Language
English, Native speaker and writer.
Timeline
Restaurant Server
The Han
03.2026 - Current
Retail Key Holder
Grivet Outdoors
11.2025 - 03.2026
Restaurant Server
Sushi Kingdom
10.2024 - 10.2025
Assistant Manager
Mystery Pix Photography Company
03.2022 - 09.2024
High School Diploma -
Overton High school
Some College (No Degree) - Astrophysics
University of Memphis