Madison Harvell
Mobile,AL
Summary
Skilled Night Manager experienced in overseeing large teams. Versed in handling all areas of retail management including inventory merchandising, schedule development, documentation and training. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.
Overview
1
1
year of professional experience
Work History
Night Manager
Comfort Inn & Suites
Daphne, AL
04.2024 - 01.2025
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated with management via email or phone message to report issues needing attention.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Established friendly relationships with regular guests, members and residents.
- Responded promptly to guest requests to achieve customer satisfaction.
- Trained new hires on company policies, procedures and safety protocols.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Assisted with interviewing candidates for open positions within the organization.
- Identified opportunities to improve efficiency of operations processes during the night shift.
Education
High School Diploma -
Heritage Academy
NASkills
- Guest relations
- Strong leadership
- Customer service
- Customer service focus
- Conflict resolution
- Policy enforcement
- Guest assistance
- Staffing management
- Complaint handling
Timeline
Night Manager
Comfort Inn & Suites
04.2024 - 01.2025
High School Diploma -
Heritage Academy
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