Nichole Spurlock
Springfield ,IL
Summary
Dynamic professional with a strong background in customer service and operations management, notably as a Night Manager at Qik & Ez. Proven ability to enhance guest satisfaction through effective conflict resolution and communication. Skilled in inventory management and staff scheduling, optimizing resources while maintaining compliance with safety standards.
Overview
19
19
years of professional experience
Work History
Night Manager
Qik & Ez
Springfield, IL
07.2021 - Current
- Supervised night operations, ensuring compliance with safety standards and company policies.
- Managed staff scheduling, optimizing coverage for peak hours and minimizing labor costs.
- Resolved customer inquiries and complaints, enhancing guest satisfaction through effective communication.
- Conducted inventory audits, maintaining accurate stock levels and reducing waste.
Licensed Practical Nurse
Help At Home Health Care/ HSHS
Springfield, IL
08.2015 - Current
- Administered medications and treatments according to established protocols and physician orders.
- Monitored patient vital signs, reporting changes to nursing staff for timely interventions.
- Assisted in developing and implementing individualized care plans for diverse patient populations.
- Educated patients and families on health management and post-discharge care procedures.
Off Ice Official
Springfield Junior Blues
Springfield, IL
08.2007 - Current
- Supervised game operations, ensuring adherence to league rules and regulations.
- Coordinated with referees and team officials for effective communication during matches.
- Evaluated player performance and provided feedback to enhance competitive standards.
- Managed timekeeping and penalty tracking using specialized officiating software.
- Trained new off-ice officials on procedural guidelines and key responsibilities.
- Facilitated smooth transitions between periods by efficiently preparing scoresheets and other documentation for review.
- Assisted in the setup and breakdown of necessary equipment before and after games, ensuring a safe and orderly environment for all involved.
Education
High School Diploma -
Springfield Southeast High School
Springfield, IL06-2000
Skills
Customer service focus
Guest assistance
Guest relations
Conflict resolution
Vendor relations
Timeline
Night Manager
Qik & Ez
07.2021 - Current
Licensed Practical Nurse
Help At Home Health Care/ HSHS
08.2015 - Current
Off Ice Official
Springfield Junior Blues
08.2007 - Current
High School Diploma -
Springfield Southeast High School