Madison Hathaway
Providence,UT
Summary
A person who enjoys meeting new people, smiling, learning new things while creating a positive work environment for co-workers and customers. Being a person who has a desire to continuing to learn new things give me the opportunity to explore various options available to me.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Ridgeview Smilecare
Logan, Utah
04.2024 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
Call Center Customer Service Representative
Fox Pest Control
Logan, Utah
07.2022 - 04.2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service. 60+ calls on a daily bases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Detailed payment options and explained price, receipt and billing details to customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Waitress/Cashier
Albion Cafe
Albion, Idaho
04.2021 - 06.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Dental Assistance - Dental Assistance
Bridgerland Technical College
Logan, UT 06.2025 - 09.2023
High School Diploma -
Raft River High School
Malta, ID 08.2018 - 2022.05
Skills
Office administration
Team collaboration
Complaint resolution
Inventory management
First aid training
Sanitation protocols
Emergency response preparedness
Continuing education commitment
References
- Jennifer Whitaker: Personal Reference, (208) 431-9096
- Alex Lundberg: Supervisor at Fox Pest Control, (435) 881-7402
- Kendra Gibson: CDA, Dental Assisting Instructor/Clinical Coordinator, Bridgerland Technical College, kgibson@btech.edu
Timeline
Dental Assistance - Dental Assistance
Bridgerland Technical College
06.2025 - 09.2023
Dental Assistant
Ridgeview Smilecare
04.2024 - Current
Call Center Customer Service Representative
Fox Pest Control
07.2022 - 04.2024
Waitress/Cashier
Albion Cafe
04.2021 - 06.2021
High School Diploma -
Raft River High School
08.2018 - 2022.05
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