Madison Hawkins
Cookeville,TN
Summary
Motivated to learn and expand my knowledge. Prioritizes customer service and office administration. Demonstrates expertise in financial accounting, documentation, and organizational skills, leading to enhanced efficiency and confidentiality management. Skilled in problem resolution and prioritizing tasks, significantly improving operational workflows. Highly dependable and hardworking.
Overview
5
5
years of professional experience
Work History
Office Manager
Northside Mini Storage
02.2021 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
Title Clerk
Midstate Motorsports, INC
02.2021 - 03.2023
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Emergency Dispatcher
Putnam County Emergency Services
08.2018 - 02.2023
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Reduced miscommunication among team members by implementing standardized terminology within the dispatch center.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units while tracking data in real-time environments.
Advanced Emergency Medical Technician
Putnam County Emergency Services
05.2019 - 02.2021
- Supported efforts regarding disaster preparedness planning within the community, contributing expertise as an experienced AEMT.
- Provided compassionate care to patients, addressing concerns and ensuring their comfort during transport.
- Participated in public outreach events, educating the community about emergency medical services and promoting overall public safety.
- Contributed to departmental quality improvement initiatives, identifying areas for potential growth or enhancement in service delivery.
- Ensured consistent inventory levels of medical equipment, managing supplies for optimal EMS response times.
- Enhanced team efficiency through clear communication and collaboration with fellow EMTs and medical professionals.
- Conducted thorough documentation of patient encounters, maintaining accuracy in reporting and record keeping.
Education
Medical Billing And Coding -
Lindenwood University
Saint Charles, MO07.2024
General Studies
Volunteer State Community College
Cookeville, TN12.2020
Advanced Emergency Medical Technician -
Volunteer State Community College
Cookeville, TN05.2019
High School Diploma -
White County High School
Sparta, TN05.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Bookkeeping
- Financial Accounting
- Computer Skills
- Problem Resolution
- Work Planning and Prioritization
- Documentation And Reporting
Timeline
Office Manager
Northside Mini Storage
02.2021 - 03.2023
Title Clerk
Midstate Motorsports, INC
02.2021 - 03.2023
Advanced Emergency Medical Technician
Putnam County Emergency Services
05.2019 - 02.2021
Emergency Dispatcher
Putnam County Emergency Services
08.2018 - 02.2023
Medical Billing And Coding -
Lindenwood University
General Studies
Volunteer State Community College
Advanced Emergency Medical Technician -
Volunteer State Community College
High School Diploma -
White County High School