Madison Heiden
Owasso,OK
Summary
Motivated and dependable professional with experience in leadership, healthcare, customer service, and team development. I recently earned a Bachelor's degree in Business Administration with a focus in Human Resources and am currently pursuing an MBA. I pride myself on being dependable, adaptable, and organized, with experience supporting teams, solving problems, and working well under pressure. I am eager to continue growing in the HR field while contributing to a positive and productive workplace.
Overview
6
6
years of professional experience
Work History
Dental Specialist- Sergeant
Oklahoma Army National Guard
Oklahoma City, OK
06.2020 - Current
- Assisting dentists with exams, ensuring efficient care to two hundred+ patients per weekend.
- Coordinating with leadership to plan and execute medical readiness events for unit personnel.
- Promoted to Sergeant based on performance, leadership ability, and accountability.
- Supervising and training a team of junior enlisted personnel, ensuring the squad is in compliance with military and medical standards.
- Acting as a point of contact between leadership and junior personnel, improving communication and morale within the organization.
- Ensuring safety and cleanliness throughout the dental facility consistently.
- Recording and maintaining accurate patient data during examinations.
- Training new specialists on operational procedures and supply management for medical events.
- Collecting necessary supplies promptly to assist the supply sergeant in preparation.
Server/Bartender
Hideaway
Owasso, OK
05.2023 - 12.2025
- Worked in a fast-paced restaurant environment, balancing multiple tables and guest needs while providing friendly, efficient service.
- Built positive relationships with customers, helping create an experience that encouraged them to return.
- Handled cash, credit card transactions, and POS system operations accurately during busy shifts.
- Addressed guest concerns and resolved issues quickly to ensure a positive dining experience.
- Assisted with bar operations, including restocking inventory and keeping supplies organized and clean throughout shifts.
- Helped train new team members.
- Kept dining and service areas clean, organized, and ready for guests at all times.
- Communicated special requests, dietary restrictions, and allergies clearly with kitchen staff to ensure accuracy and guest safety.
- Followed food safety and sanitation guidelines.
Dental Assistant
Owasso Orthodontics
Owasso, OK
05.2022 - 05.2023
- Assisted orthodontists with patient procedures, including bracket placement, wire changes, and routine treatment adjustments.
- Educated patients and families on oral hygiene, treatment expectations, and at-home care to support successful outcomes.
- Maintained accurate patient records and treatment documentation in electronic systems while ensuring HIPAA compliance and confidentiality.
- Built strong relationships with patients and families through clear communication, professionalism, and a welcoming approach to care.
- Coordinated scheduling, patient communication, and follow-up appointments to help ensure a positive patient experience and continuity of care.
- Worked closely with providers and team members to maintain efficient daily operations and support office goals.
- Adapted quickly to changing schedules, patient needs, and priorities while maintaining a high level of organization and attention to detail.
- Assisted with inventory tracking, supply ordering, and maintaining a well-organized clinical environment.
- Contributed to process improvements that increased office efficiency and enhanced the overall patient experience.
- Managed multiple responsibilities throughout the day while providing exceptional customer service and patient support.
Assistant Store Manager
QuikTrip
Tulsa, OK
02.2020 - 03.2021
- Supported store manager in daily operations, managing inventory restocking, cash handling, and customer assistance.
- Assisted customers, answered questions, and resolved problems for top tier customer service.
- Ensured clean and safe work environment to enhance customer experience and employee safety.
- Operated cash register and maintained accurate cash balancing.
- Monitored store for safety and loss prevention, promptly reporting concerns to store manager to mitigate risks.
- Ensured compliance with all safety regulations throughout the store premises.
- Followed food safety, sanitation, and compliance procedures.
- Completed night shift duties including cleaning, stocking, and preparing store for day shift.
Education
Bachelor of Science - Business Administration- Human Resources
Rogers State University
Claremore, OK05-2026
Associate of Science - Enterprise Development
Tulsa Community College
Tulsa, OK12-2023
Certificate of Completion - 68E - Dental Specialist
Medical Education Training Facility- METC
Fort Sam Houston, TX08-2021
High School Diploma -
Sapulpa High School
Sapulpa, OK05-2017
Skills
- Customer service
- Team collaboration
- Inventory management
- Safety compliance
- Team leadership
- Adaptability and flexibility
- Problem-solving
- Task delegation
- Time management
- Organizational skills
Timeline
Server/Bartender
Hideaway
05.2023 - 12.2025
Dental Assistant
Owasso Orthodontics
05.2022 - 05.2023
Dental Specialist- Sergeant
Oklahoma Army National Guard
06.2020 - Current
Assistant Store Manager
QuikTrip
02.2020 - 03.2021
Bachelor of Science - Business Administration- Human Resources
Rogers State University
Associate of Science - Enterprise Development
Tulsa Community College
Certificate of Completion - 68E - Dental Specialist
Medical Education Training Facility- METC
High School Diploma -
Sapulpa High School