Summary
Overview
Work History
Education
Skills
Certification
Team Member of the Month 2x
Timeline
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Madison Helton

Pensacola,FL

Summary

Adept at enhancing customer satisfaction and streamlining operations, I excelled at Navy Federal Credit Union by leveraging my strong customer service and efficient time management skills. Collaborating closely with Buchanan Dental Studio, I significantly improved lab efficiency. My ability to resolve disputes and optimize workflow underscores my commitment to quality and productivity. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Service Representative

Navy Federal Credit Union
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.

Dental Lab Technician

Buchanan Dental Studio
05.2021 - 06.2022
  • Reduced turnaround time for dental appliances through effective time management and organization skills.
  • Collaborated with dentists to create accurate and customized dental restorations for patients.
  • Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
  • Completed detailed models of patients' mouths to create accurate devices.
  • Increased lab efficiency with streamlined processes for molding and casting procedures.

Front End Associate

Dicks Sporting Goods
09.2018 - 03.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Cross trained with other departments to streamline company performance.

Education

Bachelor of Science - Business Administration

The University of West Florida
Pensacola, FL
08-2024

Associate of Arts - General Studies

Pensacola State College
Pensacola, FL
05-2020

Skills

  • Customer service
  • Financial transactions
  • Call center experience
  • Dispute resolution
  • Service recommendations
  • Quality assurance practices
  • Document processing
  • Workflow optimization
  • Efficient time management
  • Data entry

Certification

Microsoft Office Specialist (MOS) - Microsoft.

Verint Workforce Optimization Advanced User Verint Systems.

Autodesk Inventor

Team Member of the Month 2x

During my time at Navy Federal Credit Union I was nominated twice to receive the team member of the month award throughout my entire department.

Timeline

Member Service Representative

Navy Federal Credit Union
06.2022 - Current

Dental Lab Technician

Buchanan Dental Studio
05.2021 - 06.2022

Front End Associate

Dicks Sporting Goods
09.2018 - 03.2021

Bachelor of Science - Business Administration

The University of West Florida

Associate of Arts - General Studies

Pensacola State College

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Madison Helton